Front Office Supervisor at Watercolor Inn
ST JOE RESORT OPERATIONS LLC•Santa Rosa Beach, FL
•Onsite
About The Position
The Front Office Supervisor role is responsible for assisting the Front Office Manager and coordinating the daily functions of the hotel front desk, night audit, bell persons, hotel concierge, and beach services. This role works closely with the Front Office Manager, Front Desk staff, Housekeeping, and Maintenance departments to deliver exceptional accommodations and customer service to the guests.
Requirements
- Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs
- Ability to read, write, speak, and communicate in basic English preferred.
- Experience in hospitality preferred
- At least 1 year experience in a supervisory role preferred
- Detail oriented and thorough
- Ability to perform consistent work to the highest of standards
- Ability to remain discreet and respect the privacy of guests
- Ability to interact with guests in a pleasant friendly way
- Identify and resolve issues related to position independently
- Commitment to delivering excellent customer service
- Maintain composure under pressure and handle challenging situations professionally
- Listen and respond quickly to residents and guests requests in a genuine and attentive manner
- Be organized, proactive, productive, and self-motivated showing a positive attitude
- Strong attention to detail and ability to meet deadlines
Responsibilities
- Attend weekly management meetings when required
- Assist front desk with their duties and help create or update procedures
- Troubleshoot system errors and resolve technical issues as they arise
- Answer phones and respond to emails in a professional manner
- View, manage, and organize reservations
- Resolve and follow up on guest complaints or issues promptly
- Ordering and inventory management for front desk supplies
- Cover hourly shifts as needed
- Communicate daily shift directions and updates during pre-shift meetings
- Welcome guests, record their information and assign rooms based on their needs
- Ensure extra services ordered by the guests, such as alcoholic drinks, entertainment, and food, are properly accounted for and charged on the final bill
- Coordinate with other hotel staff, such as housekeeping or maintenance, regarding room readiness and repairs
- Maintain a clean and inviting hotel lobby, including vacuuming, dusting, and setting up welcome supplies
- Assist with any other reasonable request
- All other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
