Front Office Supervisor - Hilton Garden Inn Wayne

Buffalo Lodging Associates, LLC•Wayne, NJ

7d•Onsite

About The Position

The Front Office Supervisor is responsible for assisting in the coordinating the front office operations of the hotel while providing support to the management team. This is a Full Time position, and requires open availability, inlcuding weekends, holidays and occasional overnight shifts.

Requirements

Customer Service experience, in a hotel setting preferred.
Hilton Hotel Brand experience and OnQ certified is required.
High School diploma or equivalent is preferred.
Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
Must have valid drivers license, and acceptable driving history subject to company approval.

Nice To Haves

Hilton Brand experience and OnQ certified preferred.

Responsibilities

Assists in overseeing guest services and front office operations; ensuring superior service is a priority.
Foster a positive, cooperative work environment between front office staff and management.
Supervise front office team. Helps in planning, assigning, directing work, addressing guest concerns and resolving problems.
Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
Taking reservations from incoming callers inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
Handles cash, credit card information and goods at the property
Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.