Front Office Supervisor Dental

Carolina Family Health Centers•Elm City, NC

7d•Onsite

About The Position

Carolina Family Health Centers, Inc. is a nonprofit, federally qualified health center (FQHC) dedicated to providing accessible and affordable healthcare with excellence. We believe everyone deserves access to quality health care, regardless of their ability to pay or insurance status. Our integrated model offers primary medical care, behavioral health, pharmacy, and dental services. The Front Office Supervisor – Dental oversees and coordinates the daily operations of the dental front office staff, including patient registration, check-in, and check-out processes. This role is responsible for addressing and resolving patient complaints and concerns, identifying and reducing barriers to patient care, and coordinating treatment and payment in collaboration with providers and patients. The Front Office Supervisor also monitors and optimizes provider schedules and provides direct supervision, guidance, and support to Front Office Associates.

Requirements

High school diploma or equivalent.
Minimum two years of experience in dental front office management, including registration, scheduling, and billing.
Ability to supervise and prioritize workflow tasks.
Customer service skills to resolve patients’ questions and concerns.
Experience with various types of Microsoft Office products, including MS Excel, MS Word, and Electronic Health Records.

Responsibilities

Oversee the practice management system for effective practices with patient registration, scheduling, check-in, check-out, patient tracking, and patient data management.
Supervise staff, ensuring competency of employees, evaluating performance, and providing corrective action, as needed.
Work directly with the Chief Dental Officer to supervise staff, including performance management, training and development, and recruitment.
Respond to patients’ requests and/or complaints in a timely manner.
Work with patients in resolving concerns and/or complaints.
Register new patients, check patients in and out, answer telephones, schedule appointments, and check voicemail daily.
Substitute for an absent/tardy employee during a shift shortage.