Front Office Strategy Consulting - Service & Support Experienced Associate

PwC•Atlanta, GA

2d•$63,000 - $140,000•Hybrid

About The Position

As a Front Office Strategy Consulting - Service & Support Experienced Associate, you will specialize in providing consulting services focused on customer-related strategies and initiatives. You will analyze client needs, develop customer-centric solutions, and offer guidance to help clients enhance their customer experience and drive business growth. As an Associate, you will focus on learning and contributing to client engagement and projects while developing your skills and knowledge to deliver quality work. You will be exposed to clients to learn how to build meaningful connections, manage and inspire others, and grow your personal brand by deepening your technical knowledge of firm services and technology resources. In this role within our Management Consulting practice, you will analyze customer engagement processes, develop sales and service strategies, and offer guidance to help clients improve their sales effectiveness, customer satisfaction, and revenue growth. You are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow, taking ownership and consistently delivering quality work that drives value for our clients and success as a team.

Requirements

At least a Bachelor's degree
At least 1 years of experience

Nice To Haves

Demonstrating intellectual curiosity and a learning mindset
Excelling in customer relationship management and engagement
Utilizing sales strategy and operations planning skills
Adapting to diverse client needs and team dynamics
Applying business transformation and commercialization techniques
Engaging in customer analysis and due diligence
Building influencer relationships and cross-selling opportunities

Responsibilities

Analyzing client needs to develop customer-centric solutions that enhance customer experience and drive business growth
Collaborating with team members to implement customer sales and service strategies that improve sales effectiveness and customer satisfaction
Engaging in client support activities to provide guidance and support for enhancing customer engagement processes
Utilizing customer relationship management techniques to foster long-term client relationships and drive revenue growth
Participating in the development and execution of sales strategies to optimize market penetration and customer acquisition
Applying business transformation skills to troubleshoot channel sales processes and improve service delivery
Conducting customer analysis to identify opportunities for upselling and cross-selling within existing client accounts
Supporting sales strategy initiatives by coordinating sales presentations and managing sales operations planning
Gathering and interpreting data from various sources to inform insights and recommendations for client projects
Building a personal brand by consistently delivering quality work and taking ownership of personal development opportunities