Front Office Strategy Consulting - Service & Support Strategy Manager

PwC•Atlanta, GA

2d•$99,000 - $232,000•Remote

About The Position

As a Service & Support Strategy Manager, you will play a pivotal role in our Customer Consulting team, focusing on developing and implementing customer-related strategies that enhance client experiences and drive business growth. Within our Management Consulting practice, you will analyze client needs, craft customer-centric solutions, and provide guidance to elevate customer satisfaction and revenue growth. As a Manager, you will lead teams and manage client accounts, focusing on strategic planning and mentoring junior staff. You are accountable for confirming project success and maintaining standards. Enhancing your leadership style, you motivate, develop, and inspire others to deliver quality. You are responsible for coaching, leveraging team members' unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same. In this role, you will have the opportunity to work closely with clients, analyzing customer engagement processes and developing strategies that improve sales effectiveness. Your efforts will directly contribute to enhancing customer satisfaction and driving revenue growth, making a significant impact within our Sales Strategy go-to-market approach.

Requirements

At least a Bachelor's degree
At least 5 years of experience

Nice To Haves

Demonstrating analytical thinking and business transformation skills
Excelling in customer relationship management and customer strategy
Utilizing sales strategy and sales management expertise
Embracing change and demonstrating professional courage
Developing skills in customer service excellence and service delivery
Engaging in strategic questioning and active listening
Building influencer relationships and fostering customer engagement

Responsibilities

Developing and implementing customer-centric strategies to enhance client engagement and drive business growth
Analyzing customer engagement processes to identify opportunities for improvement and innovation
Leading teams in the execution of sales and service strategies to improve customer satisfaction and revenue growth
Coaching and mentoring team members to leverage their strengths and deliver on client expectations
Utilizing analytical thinking to assess customer needs and develop tailored solutions
Managing client relationships to foster trust and long-term partnerships
Overseeing the planning, budgeting, and execution of projects to meet client objectives
Encouraging the adoption of innovative technologies and methodologies to enhance service delivery
Facilitating cross-functional collaboration to optimize customer acquisition and retention strategies
Addressing and resolving conflicts or issues with clients and team members to maintain a productive work environment