Front Office Specialist

Sol Physical Therapy•Tucson, AZ

1d•Hybrid

About The Position

Sol Physical Therapy is seeking a dependable and flexible Front Office Specialist to join their team in a floating role. This position offers variety, allowing the specialist to cover different clinic locations when team members are out. When not covering other clinics, the role involves supporting behind-the-scenes tasks from a home base clinic. The role is ideal for someone who enjoys working with people, staying organized, and contributing to a team that helps others improve their health and mobility.

Requirements

High school graduate or equivalent
1+ years of previous knowledge in a medical front office environment
Excellent telephone skills
Proficient in Word and Excel
Team player attitude and energetic with a focus on excellent customer service
Flexible, organized, and reliable
Great time management skills
Attentive to detail

Nice To Haves

Experience with medical software preferred

Responsibilities

Provide full front office coverage at various clinic locations as needed due to staff absences (PTO, illness, etc.)
Manage all front desk responsibilities including answering phones, scheduling appointments, patient check-in/check-out, and collecting copays.
Verify insurance eligibility and benefits and ensure accurate patient information is entered into the system
Coordinate and process patient referrals and obtain necessary authorizations when applicable
Deliver excellent customer service while maintaining a professional and welcoming environment for patients and visitors
Travel to assigned clinic locations within the designated service area
Support administrative workflows to keep clinic operations running efficiently
Assist with insurance-related tasks, including follow-ups and issue resolution
Help manage authorization and referral tracking to ensure timely processing
Maintain accurate documentation and update patient information as needed
Provide general administrative support to the clinic team