Front Office Specialist

Sol Physical Therapy • Tucson, AZ

5d • Hybrid

About The Position

Sol Physical Therapy is seeking a dependable and flexible Front Office Specialist to join their team in a floating role. This position is ideal for individuals who enjoy variety and are willing to assist where needed most. The role involves covering various clinic locations during staff absences and supporting behind-the-scenes tasks from a home base clinic when not covering other locations. Working at Sol offers the opportunity to be part of a collaborative healthcare team, gain valuable experience in a fast-paced clinical environment, and contribute to patient recovery and mobility.

Requirements

• High school graduate or equivalent
• 1+ years of previous knowledge in a medical front office environment
• Excellent telephone skills
• Proficient in Word and Excel
• Experience with medical software preferred
• Team player attitude and energetic with a focus on excellent customer service
• Flexible, organized, and reliable
• Great time management skills
• Attentive to detail

Responsibilities

• Provide full front office coverage at various clinic locations as needed due to staff absences (PTO, illness, etc.)
• Manage all front desk responsibilities including answering phones, scheduling appointments, patient check-in/check-out, and collecting copays.
• Verify insurance eligibility and benefits and ensure accurate patient information is entered into the system.
• Coordinate and process patient referrals and obtain necessary authorizations when applicable.
• Deliver excellent customer service while maintaining a professional and welcoming environment for patients and visitors.
• Travel to assigned clinic locations within the designated service area.
• Support administrative workflows to keep clinic operations running efficiently.
• Assist with insurance-related tasks, including follow-ups and issue resolution.
• Help manage authorization and referral tracking to ensure timely processing.
• Maintain accurate documentation and update patient information as needed.
• Provide general administrative support to the clinic team.

Benefits

• 401k
• health
• dental
• vision
• generous Paid Time Off
• Employee discount plans
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED