Front Office Specialist

Margaret Mary Health • Batesville, IN

6d • Onsite

About The Position

Performs clerical functions, answers phone, schedules appointments, directs calls to appropriate team members, takes & directs messages, and facilitates communication with the office.

Requirements

• Strong verbal & written communication skills.
• Ability to operate office equipment, i.e. computers, phones, fax & copy machine.
• Minimum of 6 months relevant work experience required.

Nice To Haves

• Familiar with medical terminology is preferred, but not required.

Responsibilities

• Checks, monitors, & adjusts daily provider schedule as needed.
• Prints routing slips for charts for daily appointments for next day & assures that all services provided have been checked properly.
• Meets & greets incoming patients in a courteous & professional manner.
• Checks people in by reviewing & verifying all info & acknowledging in computer.
• Assists patients to complete necessary paperwork including HIPPA privacy acknowledgement.
• Scans & enters all insurance information.
• Enters all patient demographics if new & if any updates.
• Writes on all encounter forms if demographics have changed & changes in computer for billing specialist.
• Answers all incoming calls of multiple lines & directs to appropriate personnel.
• Takes messages & sends to provider using approved format.
• Makes phone calls to patients as needed or requested by provider.
• Looks up all Medicaid eligibility & prints & attaches to routing slips for Billing Specialist.
• Looks up patient/insurance balances for next day & reports to biller if any outstanding insurance/patient balances.
• Scans all incoming documents to patient’s medical record.
• Schedules appointments for follow up & new patients.
• Schedules appointments & directs patients for nurse visits & emergencies.
• Sends new patient packets through mail to new patients as requested or has available at front desk for patient to pick up.
• Has patient sign medical record request if requested by provider & sends to appropriate location (may have to look up information if patient does not know all info).
• Registers all patients & collects all documentation needed.
• Makes copies of all forms as needed.
• Opens & sorts mail daily.
• Enters payments if phoned in or mailed in with credit card information.
• Checks out patients in computer.
• Schedules referral information in clinical side under chart attachments.
• Faxes referrals to appropriate place.
• Calls for pre-certification/pre-authorization if required by insurance (if job title is MA/LPN/RN).
• Sets up batches for posting each day.
• Collects co-pays & patient balances as indicated on encounter slips.
• Enters all co-pays & balances into computer as an unassigned transaction.
• Prints receipts for patients for co-pays & balances.
• Files charts & appropriate paperwork.
• Keeps inventory on supplies & orders if necessary for front office.
• Changes message on answering machine as needed.
• Closes out daily journal & attaches payments to journal & compiles all routing slips for the day & gives to biller for charge entry.
• Updates transaction journal.
• Keeps record of petty cash drawer & daily balance.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED