Front Office Specialist, Float

Planned Parenthood Pasadena and San Gabriel Valley•Alhambra, AZ

3d•Hybrid

About The Position

The Front Office Specialist Float is the face of PPPSGV and responsible for supporting the delivery of health care services. The Front Office Specialist Float facilitates the patient visit by registering patients, ensuring applicable eligibility and demographic information is accurately captured in the practice management system and interfacing with the patients and other health center staff to ensure high quality, efficient delivery of care and maximum reimbursement from 3rd party payors across all five health centers.

Requirements

High School level education and above are welcomed to apply
Insurance knowledge and charge entry experience highly preferred
One to two years customer service experience, preferably in a health care, medical or social services setting.
Strong listening and interpersonal skills
Multi-task in a fast-paced work environment
Detail orientated
Establish rapport with all patients
Understand and follow commercial insurance, MediCal and FPACT contract guidelines
Enroll patient in programs if eligible, FPact & EWC and understand program guidelines
Take initiative and utilize resources effectively
Maintain relevant knowledge about insurance, anatomy and physiology, methods of contraception, STDs, pregnancy, adoption, abortion, early prenatal care, community resources, Agency protocols and referral procedures and all Planned Parenthood programs
Work independently and as part of a team
Some positions require bilingual (Spanish/English/Mandarin) skills
Flexible scheduling includes weekend and evening hours. Assigned shift times may fluctuate
Must have reliable transportation to travel to other health centers
Communicate effectively with patients and co-workers of all backgrounds
Maintain professionalism and composure when under pressure (positive attitude, reliability, and high level of professionalism)
Maintain confidentiality and discretion
Strong contributor in the team’s success
Strong computer skills with knowledge of Microsoft Office
Quick Learner
Consistently adapt to change including advances in technology
Excellent customer service and be committed to providing the highest level of customer satisfaction
Display strong problem solving and critical thinking skills
Maintain professional appearance
Follow PPPSGV attendance policy
Commitment to and support for the mission and goals of Planned Parenthood, including but not limited to, increasing access to abortion and decreasing abortion stigma
Commitment to quality healthcare
Excellent customer service and commitment to providing the highest level of customer satisfaction
Commitment to personal and/or organizational Diversity, Equity and Inclusion work, including the proficiency and/or strong willingness to use non-binary pronouns
Utilize the principles of trauma-informed care and communication throughout all interactions with other staff and patients at all times, under all circumstances

Nice To Haves

Bilingual (Spanish/English/Mandarin) skills

Responsibilities

Travel to all of our five health centers: Alhambra, Baldwin Park, Glendora, Highland Park, and Pasadena
Register/Check-in patients (Greet and assist patients in a professional and courteous manner)
Accurately collect and enter demographic information
Accurately assess fee category for sliding fee scale
Correctly identify patient’s insurance plan or provider group
Accurately input of all 3rd party payer information to ensure maximum reimbursement to PPPSGV
Effectively collect required co-pays and deductibles on the date of service
Accurately communicate Insurance plan coverage to back office
Schedule patient appointments
Follow HIPAA guidelines (Maintain confidentiality and follow all HIPPA and company privacy policies.)
Post charges to Electronic Practice Management System (EPM) for all pay types following established practices and procedures.
Runs end-of-day reports as directed by Center Manager
Ensure accuracy of charges from Electronic Medical Records System (EMR) for all pay types following established practices and procedures using Electronic Practice Management System (EPM).
Run end of-day reports as directed by Health Center Manager
Ensure all charges are entered into E.H.R on the day of the visit
As a charge entry specialist, act as resource for other front office staff resolving problems and errors with charge entry
Contact billing department personnel as necessary to help resolve health center billing questions or problems
Contact appropriate staff to obtain information needed to complete billing and to resolve errors
Notify supervisor of discrepancies or unusual occurrences in daily billing or computer software/hardware
Provide training on EPM system to new Front Office staff and on-going training for all staff
Training of FOS or staff needing cross-training (as designated)
May compile data for health center tracking and may perform daily audits
Oversee the cleanliness and comfort of the lobby and patient restroom (Maintain a clean, organized, and presentable front desk and waiting area)
Contribute (collaborates with team members to achieve health center productivity goals
Solicit donations from patients per PPPSGV guidelines
Communicate clearly and concisely, including in stressful situations
As a mandated reporter, proactively communicate and identify risks to supervisor or appropriate agency in order to minimize risk when possible
Comply with PPPSGVs Code of Conduct and maintain the highest level of professional and ethical standards and act in compliance with both the letter and spirit of all applicable laws and regulations
Manage Mail and deliveries
Other duties and responsibilities as assigned