Front Office Specialist and Medical Assistant - GI Department

TriHealth•Hamilton, OH

2d•Hybrid

About The Position

At TriHealth, you’ll join a trusted and growing health system that values teamwork, compassion, and high‑quality patient care. In this Front Office Specialist/Medical Assistant role, you’ll be cross‑trained to support both front‑ and back‑office functions while relying on your clinical office experience, ability to work independently, and confidence in managing daily office operations. Your skills help create a seamless patient experience and keep a busy practice running smoothly. TriHealth is committed to supporting your long‑term success. You’ll work alongside experienced clinical and administrative professionals, build on your existing strengths, and grow in an environment that values reliability, professionalism, and longevity. With a culture rooted in respect, collaboration, and excellence, TriHealth is an outstanding place to advance your career and make a meaningful impact. Apply today and grow your career with a team that truly values you.

Requirements

High School Degree
Registration
Check in triage
Vitals
Charge entry
EKG
Filing and Medical Records
1-2 years’ experience in a related field

Nice To Haves

Prior physician office experience

Responsibilities

Accurately documents all care rendered to a patient and all actions taken on behalf of a patient in the patient’s medical record.
Supports QI processes.
Knowledgeable and can verbalize the QI process and its application per quarter per disease.
Analyzes fast claim report daily, makes corrections and proactively coordinates information to billing company.
Schedules patient for next visit at time of checkout, while maintaining front office professional appearance.
Follows JCAHO, HIPAA protocols.
Appropriately triages patient calls and assures the proper disposition of calls to meet patient needs.
Notifies physicians with emergency complaints and demonstrates competency in clinical care protocols including 911and HIPAA.
Access to patient information will be limited to what is necessary to perform the job.
Demonstrate proficiency in Front Office procedures, collect co-pays, answer phone prior to voice mail, records payment and provide receipts correctly registers patient demographics, validates demographics per visit.
Notifies patient of balance and offers payment plan process.
Copies insurance cards.
Demonstrates proficiency in assisting with medical procedures on adults and children.
Maintains annual competencies.
Records vital signs, weight, height, head circumference, if applicable, per visit.
This includes assuring that the patient’s right to privacy, dignity and respect is maintained in both the performance of medical procedures and in the appropriate use of the medical record.
Handles patient complaints and refers to manager as appropriate.