Front Office Representative - Paradise Valley

IMS Care Center•Phoenix, AZ

3d•Onsite

About The Position

Headquartered in Phoenix, IMS Care Center is a team of 500 employees and a physician-led organization united through its providers’ commitment to high-quality innovative health care. Each day is a new day for ground-breaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow. IMS Care Center. is currently searching for a professional, compassionate and knowledgeable individual to fill the position of Front Desk Representative in our Primary Care. The Front Desk Representative is responsible for answering the phone, scheduling patients, check in and check out, but may assist with insurance authorization/verification, and other office functions. This position will be heavy on phone support and customer service with patients.

Requirements

At least 1 years’ experience preferred
Excellent customer service and communication skills
Ability to plan, coordinate and organize front office tasks and workflow
Excellent communication skills, ability to take initiative, work well with an established team
Excellent organizational skills
Attention to detail
Computer skills using Microsoft software, scheduling software, and email applications
The ability to work in a constant state of alertness and in a safe manner

Nice To Haves

Previous experience with Athena system a plus

Responsibilities

Provide office support to front office staff in order to ensure efficiency and effectiveness of office flow.
Check patients in and out
Receive direct and relay telephone messages
Efficient patient scheduling
Maintain and keep an updated scanning/filing system
Have an understanding of insurance referral processes
Provide word-processing and secretarial support
Ability to multi-task and execute delegated duties