Front Office Representative - Paradise Valley

Integrated Medical Services (IMS) • Phoenix, AZ

3d • Onsite

About The Position

IMS Care Center is currently searching for a professional, compassionate, and knowledgeable individual to fill the position of Front Desk Representative in their Primary Care department. The Front Desk Representative is responsible for answering the phone, scheduling patients, check-in and check-out, and may assist with insurance authorization/verification, and other office functions. This position will be heavy on phone support and customer service with patients.

Requirements

• At least 1 years’ experience preferred
• Previous experience with Athena system a plus
• Excellent customer service and communication skills
• Ability to plan, coordinate and organize front office tasks and workflow
• Excellent communication skills, ability to take initiative, work well with an established team
• Excellent organizational skills
• Attention to detail
• Computer skills using Microsoft software, scheduling software, and email applications
• The ability to work in a constant state of alertness and in a safe manner

Nice To Haves

• Previous experience with Athena system

Responsibilities

• Provide office support to front office staff in order to ensure efficiency and effectiveness of office flow.
• Check patients in and out
• Receive direct and relay telephone messages
• Efficient patient scheduling
• Maintain and keep an updated scanning/filing system
• Have an understanding of insurance referral processes
• Provide word-processing and secretarial support
• Ability to multi-task and execute delegated duties

Benefits

• Medical
• Dental
• Vision
• 401k match
• Paid Time Off
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED