Front Office Representative - Multispecialty

IMS Care Center • Payson, AZ

7d • Onsite

About The Position

IMS Care Center is seeking a professional, compassionate, and knowledgeable individual to fill the position of Front Office Representative for its Multispecialty clinic in Payson. The Front Office Representative is responsible for answering the phone, scheduling patients, check-in and check-out, and may assist with insurance authorization/verification and other office functions. This position will be heavy on phone support and customer service with patients.

Requirements

• At least 1 year of customer service skills and experience
• Previous experience with Athena system a plus
• Excellent customer service and communication skills
• Ability to plan, coordinate and organize front office tasks and workflow
• Excellent communication skills, ability to take initiative, work well with an established team
• Excellent organizational skills
• Attention to detail
• Computer skills using Microsoft software, scheduling software, and e-mail applications
• The ability to work in a constant state of alertness and in a safe manner

Responsibilities

• Coordinates and manages physician clinic schedules
• Welcomes patients as they contact the office either personally or by telephone, and explains the services available, payment categories, and billing procedures
• Manages check-in and check-out functions.
• Verifies demographics of new patients and scanning insurance cards for the medical file.
• Give patient forms prior to meeting with the provider and verifies that the patient has completed the forms completely and accurately, including signature and date.
• Adds completed forms to the medical file
• Schedule prep day before verifying insurance/outstanding liabilities/medical record/informing patients of copay and deductibles
• Schedules appointments/tests/procedures.
• Directs walk-in patients and emergencies as per established policies and procedures
• Collects co-pays.
• Reviews and verifies patient coverage of insurance or other agencies and computes the charges to be paid by the patient
• Collects deposits or co-pays/deductibles prior to the patient being seen by the provider per established policies and procedures.
• Reviews account for balances due.
• Informs patient of their outstanding balance, collects said balance, and issues cash receipt when monies are collected
• Answers all incoming calls and route them to the appropriate staff, phones must be answered within 3 rings and phone ring volume must be turned up to level 5
• Reviews daily clinic schedule to ensure appropriate authorizations/co-pays.
• Works closely with clinical staff to assure smooth patient flow and cut down on waiting time
• Makes reminder calls for next day appointments.
• Follows up on “no show” patients on a daily basis
• Provides excellent customer service and assistance to patients of the practice
• Pulls faxes and disseminate to the appropriate individual
• Communicates patient’s problem/complaint to the practice manager
• Oversees petty cash, close batches, post co-pays to batches, and End of Day balancing of the cash drawers.
• Notifies manager of any reconciliation shortages immediately
• Arranges transportation/interpretation for patients if needed
• Scan documents into Athena

Benefits

• medical
• dental
• vision
• short-term and long-term disability
• life insurance
• paid time off
• 401K plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED