Front Office Representative
About The Position
Southwest Behavioral and Health Services is seeking a dedicated and empathetic Front Office Rep who can help us fulfill our mission. “Delivering compassionate care to enhance lives and improve communities”. We are seeking someone who enjoys coordinating with people, organized and excellent communication skills. Does this describe you? If so, you may be the person we are looking for to join our dynamic Inpatient team! Job Preview at a Glance: A Front Office Representative is responsible for performing front office duties including patient care activities, front office check-in and check-out, scheduling, verifying medical insurance, and scheduling and confirming appointments. Schedule: Monday through Friday, 8am-4pm Pay rate $15.51/hr.
Requirements
- High school Diploma or G.E.D. required
- Completion of a Medical Assistant training program preferred. Certified Medical Assistant highly preferred.
- Requires prior clerical and/or customer service experience, preferably in a behavioral health setting. Consideration given for course work in lieu of part of the experience requirements.
- Required to maintain a valid Arizona driver’s license and pass motor vehicle screening for insurance purposes in order to transport clients, based upon needs/requirements of the clinic.
- Required to maintain personal auto insurance per SBH guidelines.
Nice To Haves
- Completion of a Medical Assistant training program preferred.
- Certified Medical Assistant highly preferred.
Responsibilities
- Enters and retrieves consumer data from HMS system accurately
- Maintains inventory of office and program supplies
- Completes general office filing duties
- Performs consumer billing requirements
- Support staff with consumer intake and discharge process, special projects, along with staff meetings as needed
- Is expected to perform duties within broad guidelines demonstrating some initiative and independence
- Responsible for creating and maintaining spreadsheets and databases including: client fees, client authorizations and clinic productions, as assigned by the Program Director.
- Resolves all CFS issues including 99 report errors, enrollment and eligibility errors, etc.
- Assists leadership ensuring that payroll and billing are delivered to Administration payroll on time and without error.
- Receives direction on a daily basis and works as team with the Program Coordinator, Director of Nursing, Program Director and site staff
- Performs general clerical duties for the clinic as requested/assigned by Program Coordinator, Director of Nursing, and/or Program Director
- Assists CSR Supervisor with completing monthly administrative audits
- Submits/coordinates work orders with Purchasing/Facilities department for site
- Act as Safety Officer for site, providing safety training, ensuring monthly inspections, drills, reporting is completed, documented and sent to Risk Department in a timely manner
- Outside shopping as necessary for supplies or equipment needed.
- Answering phones and forwarding calls or messages appropriately.
Benefits
- 3 weeks of PTO your 1st year of employment, with increased accruals after continued service!
- 10 paid holidays
- Low-cost medical, dental and vision insurance, short-term/long-term disability and life insurance for employees
- We will help you save for retirement – 40% company match up to a 10% deferral into your SB&H retirement account!
- Career Development – Benefit from our culture of internal promotion!
- We help you with your higher education goals – Reduce your tuition costs with our tuition reimbursement program & discount degree programs!
- Employee Assistance Program, Health & Wellness and much more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
