Front Office Representative

Southeast Orthopedic Specialists

1d•Onsite

About The Position

Southeast Orthopedic Specialists is hiring a Front Office Representative for their 207 Location. This role is the first point of contact for patients and is responsible for keeping the front office running smoothly while delivering excellent customer service. The position involves greeting patients, managing check-in, verifying insurance, collecting payments, and scheduling appointments, ensuring every patient feels welcomed, informed, and cared for.

Requirements

High school diploma/GED required
Minimum 1 year of patient registration/front office experience in a medical or healthcare setting.
Knowledge of insurance rules, regulations, and medical terminology.
Strong customer service, communication, and computer skills.
Ability to multitask, stay organized, and remain professional under pressure.

Nice To Haves

Additional healthcare/administrative training preferred.
Bilingual (English/Spanish) strongly preferred.

Responsibilities

Welcome and check in patients, notify providers of arrivals.
Collect accurate demographics, insurance, and required authorizations/referrals.
Handle patient payments, co-pays, and account balances; balance cash drawer daily.
Verify insurance eligibility and benefits, escalating complex cases as needed.
Schedule and update patient appointments, follow-ups, and referrals.
Scan and maintain patient records and documentation in the EMR system.
Provide clear communication to patients regarding wait times, billing, and procedures.
Maintain confidentiality and a professional, organized front office environment.