Front Office Representative

Southeast Orthopedic Specialists•Jacksonville, FL

4d•Onsite

About The Position

Established in 2001, Southeast Orthopedic Specialists is a regional leader in orthopedic medicine, dedicated to growing with its patients and making industry-leading five-star orthopedic care accessible. They offer a robust benefits package to full-time employees. This role is for a Front Office Representative at their Riverside Clinic in Jacksonville, FL.

Requirements

High school diploma/GED or equivalent working knowledge preferred.
Skill in customer service and an understanding of Southeast Orthopedic Specialist code of conduct and culture.
Skill in communicating effectively with physicians, clinical staff and the public.
Skill in establishing good working relationships with both internal and external customers.
Ability to maintain patient confidentiality.
Ability to communicate with upset and frustrated patients while consistently providing excellent customer service.
Demonstrate empathy, concern, good listening skills, and compassion for all patients.

Responsibilities

Maintaining a high level of customer service.
Efficient, productive, and professional operation of the front office.
Patient reception.
Scheduling of patients.
Collecting patient demographics, insurance information, and patient payments.
Promptly greeting and acknowledging patients.
Instructing patients in the completion of medical history and patient information forms and making any necessary corrections to the patient's account.
Obtaining accurate, complete demographic and insurance information and financial contract/consent on patient paperwork, as well as reviewing patients and guarantors to obtain accurate information assuring all necessary documents are populated and signed correctly.
Identifying and collecting co-payments, co-insurances, and past-due account balances.
Explaining financial requirements to the patient in response to questions on billing and insurance matters.
Accurately completing and interpreting insurance verification and benefits.
Notifying patients, family members, physicians and/or supervisors of network insurance coverage issues that may result in coverage reduction.
Scanning all new patient or updated patient information into computer (including: photo ID, insurance cards, referrals, and patient paperwork).
Scheduling follow-up appointments, reviewing patient's insurance coverage, notifying patient if service requires authorization or referral.
Maintaining general knowledge of insurance plans accepted by Southeast Orthopedic Specialists.
Maintaining a secure and accurate cash drawer.
Daily balancing of cash drawer and closing Batch.
Maintaining the strictest patient confidentiality.
Maintaining a clean and organized front office workspace.
Demonstrating current competencies for the job position including a general understanding of insurance requirements.