Front Office Representative
Choice Hotels International•Town of Leon, WI
•Onsite
About The Position
The role of Front Office Representative requires an individual the ability to provide superior guest service in a fast-paced, hotel environment, ensuring 100% guest satisfaction. If you are outgoing, organized, and interested in building a robust and versatile skillset, then we want to meet you!
Requirements
- Minimum of one-year of hotel front desk experience, other hotel experience or experience in a customer service environment
- Experience in Opera system preferred
- Strong verbal, written and interpersonal skills
- Must have a valid driver’s license and be able to successfully pass a driving record check
- Ability to safely operate company vehicles for transporting guests to and from the airport or as needed.
- Works well independently or as part of a team
- Strong attention to detail
- Commitment to exceptional guest service
- Ability to maintain a positive and professional attitude when handling all situations
- Adhere to the policies and procedures of the hotel
- Ability to work a flexible schedule including, nights, holidays and weekends
- Working knowledge of computer and math skills.
- Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
- Presenting documents verifying your identity and legal authorization to work in the United States.
- Satisfactory completion of a background check and E-Verify.
Responsibilities
- Incoming and outgoing guests, phone calls, reservations and other day-to-day functions of the hotel
- Ensuring timely and impeccable prioritization and organization of your workspace and general lobby spaces
- Presenting a positive attitude and polished appearance to guest and team members
- Communicating effectively with all guests, staff and vendors
- Transport guests to/from airport
Benefits
- Employee Hotel Discount Rate
- Friends and Family Hotel Discount Rate
- Free Daily Meal
- Full benefits package, including health, dental, vision, short & long term disability, auto insurance, and so much more!
- Employer paid Accident Insurance
- 401(k) Retirement Plan
- Paid Vacation and Sick Time
- 8 Paid Holidays
- Paid Bereavement
- Paid Floating Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
