Front Office Representative

Healthcare Outcomes Performance Company•Saint Augustine, FL

2d•Onsite

About The Position

Front Office Representative Full-Time | Saint Augustine, FL – SR - 207 Location Join the #1 Orthopedic Team in Northeast Florida! Since 2001, Southeast Orthopedic Specialists has been the region’s trusted leader in orthopedic medicine—delivering five-star care those changes lives every day. As the largest private orthopedic practice in Northeast Florida, we proudly set the standard for excellence, trusted by thousands of patients each year. Our mission is simple: provide industry-leading care today while continuing to grow and shape the future of medicine for tomorrow. Join Our Growing Team! Southeast Orthopedic Specialists is hiring a Front Office Representative for our Southside Location. If you’re organized, personable, and passionate about delivering exceptional patient experiences, we want you on our team! ________________________________________________________________________ What We Offer Here’s a sneak peek of the awesome perks our Full-Time Team Members enjoy: Competitive health & welfare benefits+ HSA Monthly stipend for extra coverage 401(k) with company match 24/7 Employee Assistance Program PTO, paid holidays, AND appreciation events …plus, so much more! ________________________________________________________________________________ GENERAL SUMMARY What You’ll Do As the first point of contact for patients, you’ll keep our front office running smoothly while delivering excellent customer service. From greeting patients and managing check-in to verifying insurance, collecting payments, and scheduling appointments, you’ll play a vital role in ensuring every patient feels welcomed, informed, and cared for. ________________________________________

Requirements

High school diploma/GED required; additional healthcare/administrative training preferred.
Minimum 1 year of patient registration/front office experience in a medical or healthcare setting.
Knowledge of insurance rules, regulations, and medical terminology.
Strong customer service, communication, and computer skills.
Ability to multitask, stay organized, and remain professional under pressure.

Nice To Haves

Bilingual (English/Spanish) strongly preferred.

Responsibilities

Welcome and check in patients, notify providers of arrivals.
Collect accurate demographics, insurance, and required authorizations/referrals.
Handle patient payments, co-pays, and account balances; balance cash drawer daily.
Verify insurance eligibility and benefits, escalating complex cases as needed.
Schedule and update patient appointments, follow-ups, and referrals.
Scan and maintain patient records and documentation in the EMR system.
Provide clear communication to patients regarding wait times, billing, and procedures.
Maintain confidentiality and a professional, organized front office environment.