Front Office Representative (Flex) - San Diego

Planned Parenthood of the Pacific Southwest • San Diego, CA

10d • $23 - $24 • Onsite

About The Position

Planned Parenthood of the Pacific Southwest is seeking a Front Office Representative for its Health Center in San Diego, CA. This role is responsible for ensuring a positive patient experience, managing the waiting room, and handling all aspects of check-in. This includes greeting patients, scheduling appointments, registering patients in the EHR, enrolling them in funding programs, and verifying insurance. The Front Office Representative will also educate patients on their financial responsibilities and available funding sources, perform charge reconciliation, explain payor contracts, collect payments at the time of service, manage billing processes, and conduct quality assurance and reporting. Flex positions will receive an additional differential rate and mileage reimbursement.

Requirements

• High School diploma or equivalent.
• 2+ years of customer service experience
• 1+ years of admitting/registration experience
• 1+ years of PPPSW healthcare experience

Responsibilities

• Ensuring positive patient experience during their visit to the health center.
• Waiting room management.
• All aspects of check-in including greeting patients.
• Appointment scheduling.
• Registering patients into our EHR.
• Enrolling patients into available funding programs.
• Verifying patients' insurance.
• Educating the patient on their financial responsibilities for the visit and available funding sources.
• Charge reconciliation.
• Explaining the details of payor contracts to patients.
• Time of service payment collections.
• Billing processes.
• Quality assurance, and reporting.
• Provide exceptional customer service with every patient, every time they come into the health center.
• Greet patients and communicate expected wait times and walk-in appointment availability.
• Communicate with back office regarding walk-in demand and wait time issues.
• Use service recovery techniques to ensure patients’ experience is optimal.
• Accurately enter patient demographics and insurance information into the Agency’s Practice Management system.
• Research issues involving patient demographics and insurance eligibility.
• Verify insurance eligibility, benefits, and patient share of cost for certain office visits and procedures with 3rd party and governmental payers upon scheduling of patients.
• Perform financial counseling with patients to ensure they are aware of their insurance coverage and financial responsibility.
• Serve as a patient educator ensuring they are aware and take advantage of all governmental programs such as Medi-Cal, PE, Family PACT, etc., as well as sliding fee discounts based on family size and income.
• Schedule family planning and specialty services appointments for patients and ensure appointment conforms to established authorizations.
• Develop and apply knowledge of complex medical insurance terminology.
• Effectively interacts with all departments as needed to respond effectively to questions and concerns expressed by patients.

Benefits

• Mileage reimbursement

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED