Call Center Representative - San Diego
About The Position
California Bathrooms is hiring a Call Center Service Associate to join our growing San Diego team. We are an established, multi-million-dollar bathroom remodeling company completing hundreds of projects each year. We invest heavily in marketing and generate a steady flow of homeowners interested in remodeling their bathrooms. We are looking for someone who is great on the phone, highly organized, competitive, dependable and comfortable asking for the appointment. This is not a traditional customer-service-only position. Your job is to provide an excellent first experience for homeowners while turning qualified leads and previous opportunities into scheduled appointments for our sales team.
Requirements
- Comfortable talking with people
- Not afraid to pick up the phone
- Confident and professional on the phone
- Friendly without sounding scripted
- Comfortable asking questions and guiding a conversation
- Comfortable asking homeowners to schedule an appointment
- Persistent without being pushy
- Competitive and motivated by performance incentives
- Extremely dependable
- Organized and detail-oriented
- Able to follow a defined process
- Comfortable working inside a CRM
- Able to manage multiple leads and follow-ups throughout the day
- Coachable and willing to improve
Nice To Haves
- Previous experience in call center
- Previous experience in appointment setting
- Previous experience in inside sales
- Previous experience in home improvement
- Previous experience in remodeling
- Previous experience in HVAC
- Previous experience in Roofing
- Previous experience in Solar
- Previous experience in Windows
- Previous experience in Plumbing
- Previous experience in real estate
- Previous experience in Automotive sales/service
- Previous experience in Customer service
- Home improvement experience is a plus but is not required.
Responsibilities
- Answering inbound calls from homeowners
- Calling new leads quickly after they are received
- Asking questions to understand the homeowner's remodeling needs
- Educating homeowners about California Bathrooms and our remodeling services
- Scheduling qualified in-home appointments for our sales team
- Confirming upcoming appointments
- Following up with leads who haven't scheduled yet
- Rehashing older leads and previous opportunities
- Rescheduling canceled or missed appointments
- Maintaining accurate notes and lead status inside our CRM
- Following established call scripts and lead-setting procedures
- Communicating with sales and management when issues arise
- Providing a professional, first-class customer experience from the first phone call
Benefits
- $22–$30 per hour, depending on experience
- Commission/bonuses for qualified appointments set
- Commission/bonuses for appointments that are held and demonstrated
- Commission/bonuses for rehashed appointments generated from previous leads and unsold opportunities
- Strong performers have the ability to earn significantly more than their hourly base through commissions and bonuses.
- Steady lead flow
- Performance is rewarded
- Professional systems
- Training
- Opportunity to grow
- A company that cares about the customer experience.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
