Front Office Representative- Physical Therapy- Full- Time

Healthcare Outcomes Performance Company • Mesa, AZ

3d • Onsite

About The Position

The Center for Orthopedic Research and Education (CORE) is seeking a Full-Time Front Office Representative for their Physical Therapy department. This role is crucial for ensuring a smooth patient experience from arrival to scheduling follow-up appointments. The ideal candidate will be responsible for patient registration, managing paperwork, verifying insurance, collecting payments, and maintaining a welcoming and organized front office environment. CORE Institute has been recognized by Ranking Arizona for its excellence in Orthopedic Practices, Healthiest Healthcare Employers, and Best Healthcare Workplace Culture.

Requirements

• Minimum of one – two years of patient registration experience in a medical office or healthcare setting
• Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers.
• Requires knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems
• HSD/GED

Nice To Haves

• Bilingual (English/Spanish) strongly preferred.
• Previous experience in collecting money is preferred.

Responsibilities

• Promptly greets and acknowledges patients.
• Informs MAs and Providers of the patient’s arrival.
• Instructs patients in completion of medical history and patient information forms and makes any necessary corrections to the patient's account.
• Obtains accurate, complete demographic and insurance information and financial contract/consent on patient paperwork, as well as reviewing patients and guarantors to obtain accurate information assuring all necessary documents are populated and signed correctly.
• Ensure all required authorizations and/or referrals are attached to the appointment for that DOS.
• Responsible for identifying and collecting co-payments, co-insurances, and past-due account balances.
• Explains financial requirements to the patient in response to patient questions on billing and insurance matters; refers questions regarding more complex insurance/benefits questions to Site Billing Specialist.
• Evaluates patient financial status and establishes payment plans based upon authority levels.
• Responsible for accurately completing and interpreting insurance verification and benefits.
• Notifies patients, family members, physicians, and/or supervisors of network insurance coverage issues that may result in coverage reduction.
• Scans all new or updated patient information into the computer (including photo ID, insurance cards, referrals, and patient paperwork).
• Schedules follow-up appointments, reviews patient's insurance coverage and notifies patient if service requires an authorization or referral, and sends the request to PCP.
• Maintains general knowledge of insurance plans accepted by HOPCo.
• Communicates with the patients in the lobby if the physician or provider is running behind schedule.
• Responsible for maintaining a secure and accurate cash drawer.
• Responsible for daily balancing of the cash drawer and closing batch.
• Maintains strictest patient confidentiality.
• Maintains a clean and organized front office workspace.
• Follows established Front Office SOP’s.
• Demonstrates current competencies for the job position including a general understanding of insurance requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED