Front Office Representative - West Georgia Urology (Days)

Tanner Health • Carrollton, GA

8h • Onsite

About The Position

Patients' first and last point of contact in the office, responsible for check-in and check-out duties, which may include entering charges, collecting deductibles and coinsurances, posting payments and scheduling follow-up appointments. Assists with answering the telephone, registering new patients, and making appointments. Must be able to multi-task while maintaining a high level of customer service and accuracy. Communicates proactively and assists patients with questions and requests as necessary.

Requirements

• High School Diploma or GED
• Excellent public relations skills.
• Pleasant, professional demeanor when dealing with the public even irate or abusive individuals.
• Must possess the ability to communicate effectively and maintain good relations with coworkers, Tanner Medical Group, medical staff, as well as patients, families, and third-party payers.
• Ability to make independent decisions, displaying emotional maturity and using sound judgement.
• Ability to work in fast-paced environment with frequent interruptions.
• Ability to work effectively in high-stress situations.
• Ability to interact and work well as a part of a team-oriented environment.
• Ability to organize for maximum time utilization, productivity, and smooth patient flow.
• Proficient use of computer equipment.
• Ability to read and write legibly with spelling accuracy.
• Ability to organize, analyze and prioritize work
• Professional appearance
• Detail oriented
• Ability to switch-task
• Must possess initiative and drive to a project from beginning to a successful completion.

Nice To Haves

• One year of customer service experience preferred.
• Experience in a Healthcare setting preferred.

Responsibilities

• Check-in and check-out duties, which may include entering charges, collecting deductibles and coinsurances, posting payments and scheduling follow up appointments.
• Assists with answering telephone, registering new patients and making appointments.
• Communicates proactively and assists patients with questions and requests as necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED