Front Office Representative

Southwest Behavioral & Health Services Careers • Prescott Valley, AZ

2d • Onsite

About The Position

Southwest Behavioral and Health Services is seeking a dedicated and empathetic Front Office Rep who can help us fulfill our mission. “Delivering compassionate care to enhance lives and improve communities”. We are seeking someone who enjoys coordinating with people, organized and excellent communication skills. Does this describe you? If so, you may be the person we are looking for to join our dynamic Prescott Valley team! A Front Office Representative is responsible for performing front office duties including patient care activities, front office check-in and check-out, scheduling, verifying medical insurance, and scheduling and confirming appointments.

Requirements

• High School Diploma or G.E.D required
• Completion of a Medical Assistant training program highly preferred.
• Medical Assistant Certification preferred
• 1-2 years of experience in a medical or behavioral health background preferred
• Requires prior clerical experience, preferably in a behavioral health setting (Consideration given for course work in lieu of part of the experience requirements)
• Bilingual (English/Spanish) preferred.

Responsibilities

• Establishes, updates and maintains all client databases and scheduling of consumer appointments.
• Coordinates transportation as clinically necessary/appropriate.
• Processes medication issues and prior authorizations.
• Processes and monitors lab results.
• Schedules medication, counseling, and intake appointment.
• Completes intake referrals and screening.
• Answers all incoming phone calls by third ring.
• Confirms/updates consumer contact information.
• Verifies consumer eligibility/enrollment prior to appointment: AHCCCS, RBHA/agency, Limited Income Subsidy, Medicare Part D.
• Collects client fees/copay.
• May be expected to work at various SBH locations as required.

Benefits

• 3.3 weeks of PTO your 1st year of employment, with increased accruals after continued service!
• 10 paid holidays
• Low-cost medical, dental and vision insurance, short-term/long-term disability and life insurance for employees
• 40% company match up to a 10% deferral into your SB&H retirement account!
• Benefit from our culture of internal promotion!
• Reduce your tuition costs with our tuition reimbursement program & discount degree programs!
• Employee Assistance Program, Health & Wellness and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees