Front Office Representative

Healthcare Outcomes Performance Company•Fort Myers, FL

About The Position

The Front Office Representative is responsible for greeting visitors and patients, managing check-ins and check-outs, and maintaining accurate patient information. This role involves verifying insurance eligibility, processing referrals, collecting payments, and scheduling appointments. The representative will also handle system documentation, manage incoming supplies, and ensure adherence to HIPAA compliance and other company policies.

Requirements

High school diploma or equivalent
Medical Terminology
Basic typing and keyboarding skills
Strong organizational and interpersonal skills
Experience with customer service
Familiarity with computers and other office equipment
Ability to maintain confidentiality of sensitive information
Ability to prioritize responsibilities
Must be able to act calmly and effectively in busy or stressful situations
Knowledge of insurance plans and procedures
Requires adherence to all policies and procedures, including standards for safety, attendance, punctuality and personal appearance.
Must be able to establish and maintain effective working relationships with managers and peers.

Responsibilities

Greet visitors and patients upon their arrival
Check patients in/out
Establish and maintain demographics and insurance information
Verify insurance eligibility
Verify receipt of primary care physician referral for HMO plans
Complete system documentation as it pertains to meaningful use
Collect payments and co-payments for all services
Follow end of day deposit processes
Schedule mutually acceptable appointment times for patients and physicians
Schedule ancillary testing appointments, both internal and external
Notify appropriate department of ancillary testing in order for them to obtain necessary authorizations
Check upcoming schedules to insure that all appointments have authorizations, referrals and outstanding payment amounts
Complete all “tasks” and orders in a timely manner
Scan internal documents accurately into patient’s medical record
Track supplies, including business cards and forms; inform administration when orders need to be placed
Sign for and disburse incoming imaging, equipment and supplies
Demonstrate courteous and helpfulness toward patients and their families
Display flexibility in work schedule dependent on clinic needs
Other duties as assigned
Maintains strictest confidentiality in accordance with HIPAA compliance