Front Office Representative

Healthcare Outcomes Performance Co. (HOPCo)•Jacksonville, FL

2d•Onsite

About The Position

Southeast Orthopedic Specialists is seeking Front Office Representatives for their Riverside Clinic in Jacksonville, FL. This is a full-time position focused on maintaining a high level of customer service and ensuring the efficient, productive, and professional operation of the front office. Responsibilities include patient reception, scheduling, collecting patient demographics, insurance information, and payments.

Requirements

High school diploma/GED or equivalent working knowledge preferred.
Skill in customer service and an understanding of Southeast Orthopedic Specialist code of conduct and culture.
Skill in communicating effectively with physicians, clinical staff, and the public.
Skill in establishing good working relationships with both internal and external customers.
Ability to maintain patient confidentiality.
Ability to communicate with upset and frustrated patients while consistently providing excellent customer service.
Demonstrate empathy, concern, good listening skills, and compassion for all patients.

Responsibilities

Greets and acknowledges patients promptly.
Instructs patients in completing forms and makes necessary corrections to their accounts.
Obtains accurate demographic and insurance information, as well as financial contracts/consents, ensuring all necessary documents are populated and signed correctly.
Identifies and collects co-payments, co-insurances, and past-due account balances.
Explains financial requirements to patients regarding billing and insurance matters.
Completes and interprets insurance verification and benefits, notifying patients, family members, physicians, or supervisors of network insurance coverage issues that may result in coverage reduction.
Scans all new patient or updated patient information into the computer, including photo ID, insurance cards, referrals, and patient paperwork.
Schedules follow-up appointments, reviews patient insurance coverage, and notifies patients if a service requires authorization or referral.
Maintains general knowledge of accepted insurance plans.
Maintains a secure and accurate cash drawer, including daily balancing and closing batches.
Maintains strict patient confidentiality.
Keeps the front office workspace clean and organized.
Demonstrates current competencies for the job position, including a general understanding of insurance requirements.