PT Front Office Representative

Healthcare Outcomes Performance Co. (HOPCo)•Jacksonville, FL

6d•Hybrid

About The Position

The PT Clinic Front Office Representative provides excellent customer service and supports efficient front office operations. This role assists with patient check-in, scheduling, insurance verification, and payment collection while maintaining a professional and welcoming environment.

Requirements

High school diploma or GED preferred
Minimum of 1 year of front office or patient registration experience in a medical setting
Knowledge of insurance processes, medical terminology, and scheduling systems
Strong communication and customer service skills
Ability to handle sensitive situations with empathy and professionalism
Payment collection experience preferred

Nice To Haves

Bilingual (English/Spanish) strongly preferred

Responsibilities

Greet and check in patients promptly and professionally
Collect and verify patient demographic, insurance, and consent information
Schedule appointments and follow-up visits
Verify insurance eligibility, referrals, and authorizations
Collect copays, coinsurance, and outstanding balances
Answer basic billing and insurance questions and escalate complex issues as needed
Scan and update patient documents accurately
Communicate schedule delays to patients in the lobby
Maintain and balance a secure cash drawer daily
Follow front office procedures and HIPAA guidelines
Maintain a clean, organized, and confidential workspace