Front Office Representative - Neurology
About The Position
IMS is a physician-led organization with 500 employees, committed to high-quality innovative health care. We are currently seeking a professional, compassionate, and knowledgeable individual to join our Neurology department in Phoenix as a Front Office Representative. This role is crucial for maintaining efficient office operations and providing excellent patient service. The position involves significant phone support and direct patient interaction, including scheduling, check-in/check-out, and potentially assisting with insurance authorizations and verifications. Occasional travel to Payson and Prescott is required (1-2 times per month or as needed).
Requirements
- At least 1 year of customer service experience
- Computer skills, using Microsoft software, scheduling software, and email applications
- Verification of insurance experience
Nice To Haves
- Previous experience with Athena system a plus
Responsibilities
- Provide office support to front office staff in order to ensure efficiency and effectiveness of office flow.
- Check patients in and out
- Receive direct and relay telephone messages
- Efficient patient scheduling
- Maintain and keep an updated scanning/filing system
- Have an understanding of insurance referral processes
- Provide word-processing and secretarial support
- Ability to multi-task and execute delegated duties
Benefits
- medical
- dental
- vision
- short-term and long-term disability
- life insurance
- paid time off
- 401K plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
