Front Office Representative

ASSOCIATED RETINA CONSULTANTS•Mesa, AZ

10d•Onsite

About The Position

We are seeking an experienced Front Office Representative to perform multiple clerical support functions with high volume public contact. The successful candidate will have excellent customer service skills, a high level of accuracy and attention to detail, and be proficient in computer skills. The candidate must be able to work in a fast-paced, highly stressful environment with challenging encounters.

Requirements

High school diploma or GED.
Minimum of three years of work experience, preferably in a medical office setting.
Strong alphabetization and spelling skills.
Ability to multi-task and remain flexible in a fast-paced environment.
Excellent telephone skills and customer service abilities.
Strong time management and organizational skills with attention to detail.
Experience with scheduling and knowledge of insurance, copy, and referral procedures.
Professionalism with a quality-focused mindset.
Proficient in operating computer, word processing software, fax machines, and copier machines.

Responsibilities

Register patients by collecting and verifying demographic and insurance information
Obtain signed registration sheets, permissions, releases, etc.
Collect and make change for payments received, complete receipt for patient, and follow appropriate paperwork to record transaction
Handle inquiries about insurances accepted, office hours, services, locations, exam fees, doctor information, etc.
Handle no-show appointments according to established process
Respond to routine requests for information and maintain patient confidentiality
Distribute medical record releases and photocopies and log records as appropriate
Cooperate and communicate with all staff members and physicians about patient matters
Maintain regular attendance and punctuality
Perform other duties as assigned