Front Office Representative II

PIH Health • La Mirada, CA

11d

About The Position

The Front Office Representative II works with the Office Manager and/or Assistant Supervisor to maximize front office efficiency and perform various procedures associated with routine patient encounters. This role involves close collaboration with the Office Manager and other front office team members to troubleshoot and resolve problems, while maintaining positive relationships with patients, family members, visitors, and fellow employees. PIH Health is a nonprofit, regional healthcare network serving approximately 3 million residents in Los Angeles County, Orange County, and the San Gabriel Valley region. The network includes PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical group, home healthcare services, hospice care, and specialized services in cardiology, oncology, digestive health, orthopedics, women's health, urgent care, and emergency services. PIH Health is recognized nationally for excellence in patient care and experience, and has been identified by CHIME as a top hospital system for best practices, advancements, quality of care, and technology.

Requirements

• Knowledge of computer keyboard and 10 key touch
• Ability to type at least 40 words per minute
• Knowledge of computer practice management systems and other computerized systems (Microsoft Office programs, electronic health record systems)
• Demonstrates good telephone management skills
• Knowledge of ICD-9 CM and CPT coding systems
• Good organizational skills
• Ability to identify and solve problems
• Demonstrates good communication skills

Nice To Haves

• Bilingual helpful

Responsibilities

• Maximize front office efficiency
• Perform various procedures associated with routine patient encounters
• Troubleshoot and resolve problems
• Maintain positive relationships with patients, family members, visitors, and fellow employees

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed