Front Office Representative - Dental

Suncoast Community Health Centers•Plant City, FL

5d•Hybrid

About The Position

The Front Office Representative - Dental is responsible for welcoming and registering patients, managing appointments, verifying insurance, collecting payments, and maintaining patient records. This role also involves handling phone calls, addressing patient concerns, providing financial counseling, organizing documents, and ensuring compliance with company policies. The representative will coordinate with the dental team to ensure smooth patient flow and assist with various administrative tasks.

Requirements

High School Diploma or equivalent is required.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a high-paced and at times stressful environment.
Ability to use office equipment, including computers, copy machines, fax machines, telephones, calculators, and more.
Proficient with Microsoft Office Suite, dental software, EMR or related software.
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Must be able to travel to various center locations as required.

Responsibilities

Welcome and register patients in a courteous, professional, and efficient manner.
Schedule, confirm, and manage appointments for dental providers, including handling cancellations and reschedules.
Verify patient insurance eligibility and assist with claims, referrals, and pre-authorizations.
Collect co-pays and payments, ensuring accurate application to patient accounts.
Maintain patient records in compliance with HIPAA regulations.
Answer phone calls, schedule appointments, and direct inquiries to the appropriate team members.
Address patient concerns, complaints, and inquiries with professionalism and efficiency.
Provide financial counseling to patients, explaining insurance coverage, sliding fees, and payment options.
Scan, organize, and label documents, including medical histories, registration forms, insurance cards, paystubs, and treatment plans.
Ensure compliance with SCHC money handling policies, collecting and applying payments accurately.
Manage the scheduling for all patients and walk-ins, following up on missed or no-show appointments.
Keep patients and visitors informed of wait times.
Answer calls professionally, record accurate messages, and respond promptly.
Follow up on missed appointments and accommodate same-day requests when possible.
Submit insurance claims, referrals, and pre-authorizations as needed.
Maintain a clean, organized, and welcoming front office and waiting area.
Process and file insurance and billing documents with attention to detail.
Assist with administrative tasks such as sorting mail and preparing reports.
Coordinate with the dental team to ensure smooth patient flow.
Assist in preparing daily deposits and handling money accurately.
Participate in team meetings and training sessions to enhance skills and performance.
Perform additional tasks as needed to support the centers.