Dental Front Office Receptionist

American Dental Companies•Lake Havasu City, AZ

4d•$20 - $24•Onsite

About The Position

At Lake Havasu Dentistry, we are rewriting the script on what a dental visit feels like. Led by Dr. Ryan Kurtz, Dr. Christine Gonzalez, and Dr. Landon Allen, our large, advanced, multi-doctor practice is dedicated to relationship-driven care, exceptional patient comfort, and cutting-edge treatments-including our newly expanded implant, cosmetic, and sedation dentistry services. Located in the heart of Lake Havasu City, our practice is high-volume, modern, and fast-paced. We believe that a world-class patient experience begins the second someone walks through our doors or calls our office. That's why we are looking for an energetic, highly organized, and detail-oriented Dental Front Office Receptionist to join our powerhouse administrative team.

Requirements

1–2 years of experience working in a dental front office environment is highly preferred.
Proven familiarity with dental insurance verification, tracking claims, and navigating insurance portals is a massive plus.
You thrive in a busy, multi-provider office setup, possess strong problem-solving skills, and can pivot quickly without losing your attention to detail.
You have a positive, professional, and empathetic phone presence, and you love working collaboratively with both the clinical and front office teams.
Strong computer skills; experience with mainstream dental practice management software (such as Dentrix) is highly advantageous.

Responsibilities

Manage all aspects of the patient check-in and check-out workflow.
Greet patients warmly, manage digital patient forms, minimize wait times, and create an exceptional first and last impression.
Answer incoming calls efficiently, handle patient inquiries, and strategically schedule and confirm appointments to optimize daily doctor and hygiene production.
Present treatment plans seamlessly, answer basic scheduling questions, and conduct timely post-op calls to ensure top-tier clinical follow-through.
Run detailed, proactive insurance coverage checks prior to patient visits to ensure transparent pricing estimates and maximize patient benefits.
Prepare, submit, and track dental claims.
Manage Accounts Receivable (AR), process patient payments, collect co-pays chairside/at checkout, handle billing inquiries, and assist with daily financial balancing.