Front Office Representative-Behavioral Health

Suncoast Community Health Centers Inc.•Ruskin, FL

3d•Hybrid

About The Position

This role involves providing coverage for behavioral health representatives at different clinic locations, assisting with front desk duties, and supporting patients and providers. The representative will handle tasks such as answering phones, managing check-ins/outs, processing copayments, preparing daily deposits, and assisting patients with scheduling and intake processes. A key part of the role is ensuring accurate patient information is entered into the Electronic Medical Record (EMR) system, managing patient referrals, and maintaining patient records in compliance with privacy regulations. The representative will also assist behavioral health providers by managing their schedules, verifying insurance eligibility, and supporting billing and claims submission. Exceptional customer service and fostering a welcoming atmosphere are essential. The role requires collaboration with clinic staff for administrative efficiency and supporting the team with additional administrative tasks as needed.

Requirements

Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Must be able to effectively manage workflow and maintain high-quality standards in environments where staffing levels may be below ideal, demonstrating the ability to prioritize tasks and collaborate with the team under pressure.
Ability to use office equipment, including computers, copy machines, fax machines, telephones, calculators, and more.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a high-paced and at times stressful environment.
Proficient with Microsoft Office Suite, Electronic Medical Records (EMR) and related software.
High School Diploma or equivalent
At least two years related experience required.

Nice To Haves

Knowledge of medical and psychological terminology, mental health disorders, preferred
Familiarity with depression assessment and Patient Health Questionnaire (PHQ) preferred

Responsibilities

Provide coverage for behavioral health representatives who are absent at different clinic locations.
Assist with front desk duties, such as answering phones, managing check-ins/outs, greeting patients and process copayments.
Prepare daily deposits.
Help patients with scheduling, intake processes, and any questions related to their behavioral health services.
Ensure accurate patient information is entered into the Electronic Medical Record (EMR) system, including new patient data and updates.
Manage patient referrals to the behavioral health program, coordinating with providers and external services as needed.
Maintain and update patient records, ensuring compliance with privacy regulations and organizational standards.
Handle data entry tasks, process referrals, write reports, and manage pre-authorizations.
Assist behavioral health providers by managing their schedules, handling appointment cancellations, no-shows, and rescheduling as necessary.
Serve as a liaison between patients and providers to facilitate communication and care coordination.
Verify patient insurance eligibility and benefits for behavioral health services.
Assist with billing and claims submission, ensuring proper documentation is in place.
Deliver exceptional customer service by addressing patient inquiries and concerns in a professional and empathetic manner.
Foster a welcoming and supportive atmosphere for patients seeking behavioral health services.
Assist with billing processes, including claims submission and resolving any documentation issues to support payment processing.
Organize medical forms and update patient summary sheets at each visit.
Collaborate with clinic staff to ensure continuity of care and administrative efficiency across various locations.
Support the team with any additional administrative tasks as required, such as ordering office supplies and assisting with special projects.
Perform additional tasks as needed to support the centers.