Front Office Receptionist - Shadyside, Pittsburgh, PA

QualDerm Partners•Pittsburgh, PA

4d•Onsite

About The Position

QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S., with over 150 locations across 17 states. Our purpose is to educate, protect, and care for skin, providing comprehensive skin care to help individuals achieve healthier and more beautiful skin. We are dedicated to educating communities and healthcare professionals on skin health, including skin cancer prevention and the importance of annual skin exams. Our mission is to deliver the latest dermatologic care by making it more accessible and timely, while fostering a rewarding work environment with competitive compensation and benefits, and an unparalleled culture.

Requirements

High School Diploma required
1 year customer service experience in a health care office preferred
Applicants must be currently authorized to work in the United States in a full-time basis.

Nice To Haves

Associates Degree preferred
1 year customer service experience in health care office preferred

Responsibilities

Accurate and timely patient registration utilizing medical systems.
Verify appropriate patient insurance coverage using the facility's medical necessity tool.
Perform duties according to established policies and procedures.
Provide exceptional customer service to physicians, patients, family members, and other medical professionals.
Welcome patients and visitors, greet them in person or on the telephone, and answer or refer inquiries.
Note patient arrival in the Practice Management System (EMR).
Identify patients by date of birth and name in the computer system and create new accounts if the patient is not in the system.
Prepare necessary patient paperwork prior to the patient’s appointment.
Call "No Show" appointments to reschedule, make appropriate notations in the Practice Management System, and send letters to patients when necessary.
Optimize patient satisfaction, provider time, and treatment room utilization by scheduling appointments.
Assist patients by anticipating their anxieties and answering their questions.
Respond to patients in distress during emergencies using good reasoning and judgment.
Review the Practice Management System (EMR) for information that needs to be updated and work with patients to obtain updated information, accurately entering it into the system.
Identify payer sources, verify insurance eligibility and financial status, and assign the correct payor type.
Verify if prior authorization from insurance is required and notify the Billing Department if necessary.
Keep the reception area clean and organized.
Record and update financial information, and collect patient copays and/or balances at check-in/out.
Maintain patient confidentiality of personal and financial information.
Follow policies and procedures and report changes as needed.
Contribute to team effort by accomplishing related results.
Demonstrate superior customer service skills.
Answer the telephone in a timely and polite manner.
Communicate with patients, visitors, providers, and team members courteously, professionally, cooperatively, and maturely.
Potentially support the clinic’s social media presence, including gathering content, sharing updates, and assisting with community engagement efforts.

Benefits

Competitive Pay
Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans
Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
Paid Time Off (PTO) – Accrue PTO from day one
6 paid holidays
2 floating holidays each year
Company-Paid Life Insurance – Basic life coverage, with the option for additional plans
Disability Protection – Short-term and long-term disability coverage
Additional Wellness Plans – Accident, critical illness, and identity theft protection plans
Employee Assistance Program (EAP) – Access confidential support for personal or work-related challenges
Exclusive Employee Discounts – Save on products and services
Referral Bonus Program