Front Office Receptionist | The Lark (Swing Shift and Night Audit shifts)

Columbia Hospitality•Bozeman, MT

21h•Onsite

About The Position

Master multitasker. Memory Maker. No two days are the same: delight, problem solve, and make the day for our incredible guests. You thrive in a fast-paced and dynamic environment, responsible for efficiently handling guest check-in and check-out processes including room credits, keys, guest issue resolution and special requests. Support the Guest Services and the Front Office team with financial and service-related tasks to create unique and meaningful experiences for guests who can’t wait to return.

Requirements

Strong written and verbal communication skills required
Strong problem solving and conflict resolution skills.
Ability to understand and apply labor and industry-specific laws and regulations.
Ability to park and retrieve guest vehicles.
Ability to secure property by walking up and down halls to make sure appropriate doors are securely locked.
Must possess basic negotiation skills and strong customer relations skills.
Strong computer skills: Full knowledge of Microsoft Office with an emphasis on Outlook, Excel and Word.

Nice To Haves

Previous hospitality or customer service experience preferred.
Previous experience in cash handling & computerized Point of Sale system preferred.

Responsibilities

Oversight of the day to day night operation of the property including front desk operations, and financial reconciliation and reporting.
Follows all procedures to ensure that all front office activities and services meet or exceed the established standards and goals.
Ensures confidentiality of all guest information and pertinent hotel data.
Assists guests, team members, and vendors during their shift.
Maintains a safe and secure environment for guests and team members. Reports security concerns and problematic situations immediately to the General Manager or appropriate party.
Responds and works to resolve guest issues and concerns as necessary.
Evaluates patterns or trends in guest concerns in order to plan and implement corrective actions.
Provides regular and on-going communication with all departments in order to keep staff informed of updates, changes and/or problematic situations.
Ensures front office, reception area, lobby and storage areas are clean and organized.
Ensures all equipment is properly maintained and functioning.
Ensures all equipment is used only as intended.
Completes property walks routinely to monitor guest safety and security.
Possesses a working knowledge of the front desk, efficiently handling the check-in and checkout processes according to hotel procedures and standards.
Be knowledgeable and proficient with the property management system.
Operate the PBX and Radio paging system according to procedures.
Establishes appropriate credit at time of guest check-in; issues room keys and familiarizes guests with the services and areas of the property.
Manages guest issues effectively, keeping in mind both the guest’s needs and business objectives.
Use discretion and professionalism in resolving guest conflicts and use good judgement to consult with management if assistance or follow-up is needed.
Conduct adequate follow-up with both guest and fellow team members.
Makes restaurant, transportation, activity, or entertainment reservations on behalf of the guest.

Benefits

Hourly Pay Range: $22 to $25 DOE
Get Paid Daily (Make any day payday)
Paid Time off & Holiday Pay (Because Balance Matters)
Medical, Dental, Vision, Disability, 401K
HSA/FSA Plans -with employer contribution
Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
Employee Assistance Program
“Columbia Cares” Volunteer Opportunities
Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
Online Learning Platform to Help You Grow!
Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)