Front Office - Night Audit

Pacific Hospitality Group•Phoenix, AZ

About The Position

What You Will Accomplish The Night Auditor creates a positive experience for all guests by delivering professional and pleasant service. They are responsible for ensuring that the check-in and check-out processes are smooth and efficient and are also responsible for performing other Front Office responsibilities. Greet all guests with a warm welcome Check guests in and out of rooms, as well as assigning rooms to guests Answers telephones and takes messages when needed May make, confirm or cancel guest reservations Assists guests when shuttle services as requested Computes bills and collects payment for guests Replenish Computer Paper Supply Responsible for posting and balancing end of day shift work Perform Night Audit Functions as scheduled Attend all meetings as requested or assigned Special projects as assigned by management

Requirements

Must be willing and able to work weekends and holidays
Ability to interact with all associates and guests of the hotel
Must be able to stand for an 8-hour shift
Ability to work semi-independently without direct supervision by following all Hyatt Place standards
Intermediate level computer skills and knowledge of MS Excel required
Ability to work under minimal supervision
Read, write and speak English fluently
Must be able to count cash and make change in USD
Ability to communicate effectively with the public and other associates
While performing the duties of this job, the employee is frequently required to sit, and push/pull, the employee is constantly required to hear and talk.
The employee must occasionally walk, climb stairs, stand, crouch/bend/stoop, reach, smell, and grasp and lift objects weighing up to 50 pounds.
Specific vision abilities constantly required are near vision and occasionally required include close and far vision.
Finger dexterity is required to operate a computer keyboard and calculator