Front Office Receptionist - Skokie, IL

QualDerm Partners • Skokie, IL

4d • $17 - $25 • Onsite

About The Position

New Horizons Center for Cosmetic Surgery, part of QualDerm Partners, is seeking a Front Office Receptionist. QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S., with over 150 locations. Their mission is to educate, protect, and care for skin, making high-quality skin care accessible and creating a rewarding work environment. They offer competitive compensation and benefits packages, along with an exceptional culture.

Requirements

• High School Diploma required
• 1 year customer service experience in health care office preferred
• Applicants must be currently authorized to work in the United States in a full-time basis.

Nice To Haves

• Associates Degree preferred

Responsibilities

• Accurate and timely patient registration utilizing medical systems.
• Verify appropriate patient insurance coverage using the facility medical necessity tool.
• Provide exceptional customer service to physicians, patients, family members, and other medical professionals.
• Welcome patients and visitors, greet them in person or on the telephone, and answer or refer inquiries.
• Note patient arrival in the Practice Management System (EMR).
• Identify patients by date of birth and name in the computer system and create new accounts if the patient is not in the system.
• Prepare necessary patient paperwork prior to the patient’s appointment.
• Call "No Show" appointments to reschedule, make appropriate notations in the Practice Management System, and send letters to patients when necessary.
• Optimize patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Comfort patients by anticipating their anxieties and answering their questions.
• Respond quickly to patients in distress in emergency situations using good reasoning and judgment.
• Review Practice Management System (EMR) for information that needs to be updated and work with patients to obtain updated information, accurately entering it into the system.
• Identify payer sources, verify insurance eligibility and financial status, and assign the correct payor type.
• Verify if prior authorization from insurance is required and notify the Billing Department if necessary.
• Keep the reception area clean and organized.
• Record and update financial information, record and collect patient copays and/or balances at check-in/out.
• Maintain confidentiality of personal and financial information.
• Follow policies and procedures and report changes as needed.
• Contribute to team effort by accomplishing related results.
• Demonstrate superior customer service skills.
• Answer the telephone in a timely and polite manner.
• Communicate with patients, visitors, providers, and team members in a courteous, professional, cooperative, and mature manner.
• Perform other duties as assigned by the Practice Manager or Area Practice Manager.

Benefits

• Competitive Pay
• Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans
• Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
• Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
• Company-Paid Life Insurance – Peace of mind with basic life coverage, with the option for additional plans
• Disability Protection – Short-term and long-term disability coverage
• Additional Wellness Plans – Accident, critical illness, and identity theft protection plans
• Employee Assistance Program (EAP) – Access confidential support for personal or work-related challenges
• Exclusive Employee Discounts – Save on products and services
• Referral Bonus Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED