Front Office Receptionist

Bennett Day School • Chicago, IL

10h • Onsite

About The Position

The Front Office Receptionist serves as a vital ambassador for Bennett Day School, acting as the primary point of contact for families, visitors, and students. Bennett Day School is seeking team members who are deeply committed to a collaborative work environment and dedicated to providing a warm, high-level, and seamless customer service experience. The ideal candidate thrives in a fast-paced environment, enjoys working with children and families, and balances an exceptionally welcoming hospitality presence with precise administrative and front-facing support.

Requirements

• Prior experience in hospitality, front desk operations, or a customer-facing role.
• Strong interpersonal skills, a warm disposition, and a passion for creating positive, joyful experiences for families.
• Excellent written and oral communication skills; comfortable handling multiple high-priority tasks simultaneously.
• Comfortable using basic office technology, scheduling tools, and software (such as Google Workspace/Gmail).
• Calm under pressure, solutions-focused, and adept at troubleshooting issues professionally.
• Commitment to the continual development of one’s cultural competence.
• Ability to oversee front area safety and independently lift light equipment or office materials (15–20 lbs) as needed.

Nice To Haves

• Experience working within an educational or childcare environment is a plus.

Responsibilities

• Serve as the welcoming face and first point of contact at the front desk; greet parents, students, vendors, and guests with a high-level culture of customer service.
• Manage the school’s central phone line, answering inquiries, routing calls, and responding to general emails efficiently and professionally.
• Assist with basic administrative tasks, including calendar management, coordinating visitor appointments, and tracking school or tour bookings.
• Proactively address parent/client needs, questions, and inquiries regarding school programming; cultivate positive relationships through professional calls and emails.
• Monitor building access to ensure a safe, organized, and welcoming environment; assist with peak arrival and dismissal flows as needed.
• Execute data entry projects and provide general administrative support to the Operations team; other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level