Clerical

Encore Rehabilitation•Biloxi, MS

1d•Onsite

About The Position

The Receptionist is a non-licensed worker who has completed an on-the-job training program. The primary function of the Receptionist is to perform office-related duties. This role is responsible for performing general clerical duties as well as daily patient charges and assisting with maintaining the efficient operation of the facility.

Requirements

Must be able to accept responsibility and respect authority
Must demonstrate good judgement and common sense
Willingness to work under pressure
Must be able to accept constructive criticism
Must be able to hold in confidence medical records of all patients
Must be able to work with individuals of all ages
Completed the twelfth grade level of school
Background of secretary/receptionist work

Responsibilities

Perform general clerical duties
Perform daily patient charges
Assist with maintaining the efficient operation of the facility
Coordinate and schedule patients’ appointments
Maintain all aspects of patient medical records, including scheduling 30-day re-evaluations and re-certifications for Medicare
Record daily patient charges and assist with deposit
Track and collect patient’s deductibles and copayments
Perform general receptionist/secretarial duties such as answering phone, phone messages, filing, etc.
Process all dictation, copies and forward to referring doctor to include Medicare recerts
Perform any other duties as assigned by the Office Manager/Clinical Director
Answer phone before third ring using a pleasant voice, stating "Good Morning/Afternoon, company name and who is speaking"
Offer to take a message if the person calling is trying to reach someone who is not available
Schedule new patients within 24-48 hours, if possible
Obtain new patient's name, phone number, diagnosis, referring doctor, frequency and duration as stated on prescription and insurance information
Use new patient referral sheets to log new patient information
Call insurance company for verification of insurance, percentage of coverage for rehab services, deductible information and if this has been met, and precert rehab services if required
Obtain prior authorization for frequency and duration for workman's comp patients prior to patient's first appointment
Fill out workman's comp authorization form, ensuring employer’s name, file or claim number, address, mail claims and length of authorization are obtained
Pre-cert workman's comp if indicated by adjuster and log precert information on the bottom of the workman's comp authorization form
Greet patients upon arrival and provide them with a sign in sheet
Use patient's name when addressing them, if possible
Provide new patients with patient information sheet and either financial or workman's comp information sheet
Obtain rehab prescription and copy of insurance cards
Make patient's chart according to instructions in PATIENT CHARTS
Make up charge ticket for therapist inputting patient's name, date and therapist initials
Notify appropriate office personnel that patient is ready to be brought back for treatment
Discuss patient's account, insurance coverage and inform them of their ESTIMATED portion of their bill
Set up payment schedule and have patient sign appropriate promissory note if applicable
Collect patient's co-payment daily
Schedule patient for next appointment
Schedule patients on a weekly/daily basis for their appointment times, trying to accommodate work schedules when necessary
Inform patient if they require specific appointment times to schedule their appointments early for the coming week
Ask if patients have a return appointment with their physician when scheduling for the next week
Write 'Letter to Doctor' above patient's name on appointment book prior to M.D. visit