Front Office Receptionist - Nashville, TN

QualDerm Partners•Nashville, TN

3d•Onsite

About The Position

QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S., with a mission to educate, protect, and care for skin health. They are committed to providing high-quality, accessible dermatologic care and creating a rewarding work environment. The Front Office Receptionist will be responsible for patient registration, insurance verification, and providing exceptional customer service in a medical setting, adhering to established policies and procedures.

Requirements

Accurate and timely patient registration utilizing medical systems.
Utilize a facility medical necessity tool to verify appropriate patient insurance coverage.
Perform work according to established policies and procedures.
Provide exceptional customer service to physicians, patients, family members, and all other medical professionals.
High School Diploma required.
1 year customer service experience in healthcare office preferred.

Nice To Haves

Associates Degree preferred.

Responsibilities

Welcome patients and visitors, answer or refer inquiries.
Note patient arrival in the Practice Management System (EMR).
Identify patients and create new accounts if necessary.
Prepare patient paperwork.
Call "No Show" appointments to reschedule and make appropriate notations.
Schedule appointments to optimize patient satisfaction and provider time.
Assist in emergency situations by responding to patients in distress.
Update patient information in the Practice Management System (EMR).
Identify payer sources, verify insurance eligibility and financial status, and assign correct payor type.
Verify if prior authorization is required and notify the Billing Department.
Keep the reception area clean and organized.
Record and update financial information, collect patient copays and/or balances.
Maintain confidentiality of personal and financial information.
Follow policies and procedures and report changes as needed.
Demonstrate superior customer service skills.
Answer the telephone in a timely and polite manner.
Communicate with patients, visitors, providers, and team members courteously and professionally.
Perform other duties as assigned by Practice Manager or Area Practice Manager.

Benefits

Competitive Pay
Comprehensive Health Coverage (Medical, Dental, and Vision)
Generous 401(k) Plan with company match and immediate vesting
Paid Time Off (PTO) from day one
6 paid holidays
2 floating holidays
Company-Paid Life Insurance
Short-term and long-term disability coverage
Additional Wellness Plans (Accident, critical illness, and identity theft protection)
Employee Assistance Program (EAP)
Exclusive Employee Discounts
Referral Bonus Program