Front Office Receptionist - Chicago, IL (Archer Ave)
About The Position
QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S. with over 150 locations across 17 states. Our purpose is to educate, protect, and care for skin, providing comprehensive skin care to help individuals achieve healthier and more beautiful skin. We are dedicated to educating communities and healthcare professionals on skin health, including skin cancer prevention, risk factors, and achieving healthy skin through annual exams and dermatologic care. We aim to deliver the latest, proven, proactive, and comprehensive dermatologic care by making high-quality skin care more accessible and timely, while fostering a rewarding work environment with competitive compensation and benefits, and an exceptional culture. The Front Office Receptionist will be responsible for accurate and timely patient registration using medical systems and verifying insurance coverage with the facility's medical necessity tool, adhering to established policies and procedures. This role requires providing exceptional customer service to physicians, patients, family members, and other medical professionals.
Requirements
- High School Diploma required
- 1 year customer service experience in health care office preferred
Nice To Haves
- Associates Degree preferred
- 1 year customer service experience in health care office preferred
Responsibilities
- Welcomes patients and visitors by greeting them in person or on the telephone, answering or referring inquiries.
- Notes patient arrival in Practice Management System (EMR).
- Identifies patients by date of birth and name in computer system and creates new account if patient is not in the system.
- Prepares necessary patient paperwork prior to patient’s appointment.
- Calls “No Show” appointments to reschedule, makes appropriate notations in Practice Management System and sends letters to patients when necessary.
- Optimizes patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone and comforts patients by anticipating their anxieties and answering their questions.
- Helps in emergency situations by quickly responding to patients in distress by using good reasoning and judgment.
- Reviews Practice Management System (EMR) for information that needs to be updated. Works with patients to obtain updated information and accurately enters information in Practice Management System (EMR).
- Identifies payer sources, verifies insurance eligibility, financial status and assigns correct payor type. Verifies if prior authorization from insurance is required; notifies Billing Department, if required.
- Responsible for keeping the reception area clean and organized.
- Obtains revenue by recording and updating financial information, recording and collecting patient copays and/or balances at check in/out.
- Protects patients’ rights by maintaining confidentiality of personal and financial information.
- Maintains operations by following policies and procedures, and reports changes as needed.
- Contributes to team effort by accomplishing related results, as needed.
- Routinely demonstrates superior customer service skills.
- Answers the telephone in a timely and polite manner.
- Communicates with patients, visitors, providers, and team members in a courteous, professional, cooperative and mature manner.
- Other duties as assigned by Practice Manager or Area Practice Manager.
Benefits
- Competitive Pay
- Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans
- Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
- Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
- Company-Paid Life Insurance – Peace of mind with basic life coverage, with the option for additional plans
- Disability Protection – Short-term and long-term disability coverage
- Additional Wellness Plans – Accident, critical illness, and identity theft protection plans
- Employee Assistance Program (EAP) – Access confidential support for personal or work-related challenges
- Exclusive Employee Discounts – Save on products and services
- Referral Bonus Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
