Front Office Receptionist - Arden, NC
About The Position
QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S., with over 150 locations across 17 states. Our purpose is to educate, protect, and care for skin, providing comprehensive skin care to help individuals achieve healthier and more beautiful skin. We are dedicated to educating communities and healthcare professionals on skin health, including skin cancer prevention, risk factors, and the importance of annual skin exams. We aim to make high-quality skin care accessible and foster a rewarding work environment with competitive compensation, benefits, and a strong company culture.
Requirements
- High School Diploma required
- 1 year of customer service experience in a healthcare office preferred
- Applicants must be currently authorized to work in the United States in a full-time basis.
Nice To Haves
- Associate Degree preferred
Responsibilities
- Welcome patients and visitors by greeting them in person or on the telephone, answering or referring inquiries.
- Note patient arrivals in Practice Management System (EMR).
- Identify patients by date of birth and name in the computer system and create new accounts when necessary.
- Prepare necessary patient paperwork prior to patients' appointments.
- Contact patients with “No Show” appointments to reschedule and make appropriate notes in the Practice Management System.
- Schedule appointments to optimize patient satisfaction, provider time, and treatment room utilization.
- Assist in emergencies by responding promptly to patients in distress.
- Update patient information in the Practice Management System (EMR) as required.
- Verify insurance eligibility and financial status, and notify the Billing Department if prior authorization is necessary.
- Maintain a clean and organized reception area.
- Collect patient copays and balances at check-in/out while ensuring confidentiality of personal and financial information.
- Adhere to operational policies and procedures, reporting any changes as needed.
- Contribute to team efforts by accomplishing related results.
- Provide superior customer service consistently.
- Answer the telephone promptly and professionally.
- Communicate courteously and professionally with patients, visitors, providers, and team members.
- Perform other duties as assigned by the Practice Manager or Area Practice Manager.
Benefits
- Competitive Pay
- Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans
- Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
- Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
- Company-Paid Life Insurance – Peace of mind with basic life coverage, with the option for additional plans
- Disability Protection – Short-term and long-term disability coverage
- Additional Wellness Plans – Accident, critical illness, and identity theft protection plans
- Employee Assistance Program (EAP) – Access confidential support for personal or work-related challenges
- Exclusive Employee Discounts – Save on products and services with special discounts
- Referral Bonus Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
