Front Office Receptionist

Southwest Womens Care PC•Gilbert, AZ

1d•$16 - $19•Onsite

About The Position

Southwest Contemporary Women's Care is looking for a Front Office Receptionist for their Gilbert location. This position is the first to have the chance to impress patients with caring and compassion, setting a positive tone for their visit. The ideal candidate understands the importance of treating patients like family, has good attendance, greets people with a smile, and patiently assists them through the check-in and check-out process. The office hours are Monday-Thursday from 8 a.m. to 5 p.m. and Friday from 7:30 a.m. to 2:30 p.m. The pay rate begins at $16 per hour and is dependent on experience. This position is responsible for performing medical receptionist functions, requiring outstanding customer service and patient care using knowledge, judgment, and skills to provide the highest level of care. It optimizes patient care through effective customer service communication skills, including kindness, tact, and courtesy, to ensure a positive patient response/experience. The role demonstrates proactive interpersonal communication skills with internal and external customers, uses discretion, exhibits professional conduct, and abides by policies protecting confidentiality. It also demonstrates problem-solving skills and proactive resolution, attempting to handle problems/conflicts independently and with urgency. The role provides support including answering phones, maintaining the reception area, returning phone messages, and monitoring supplies/forms for ordering.

Requirements

High school diploma/GED or equivalent working knowledge
2 Years front office or customer service experience in a medical or other setting
Medical front office or insurance billing experience helpful
Medical or other office software system experience
Ability to perform basic math functions
Ability to handle confidential information and sensitive issues
Work under minimal supervision and make independent decisions using good judgment
Excellent communication and human relations with various backgrounds and diverse populations, utilizing necessary resources when language barriers are present
Work cohesively as a team
Attention to detail and organizational skills
Multi-tasking activities
Adapt well to change
Performs efficiently exhibiting good analytical and problem solving skills
Approaches all situations with a positive attitude

Nice To Haves

Medical front office or insurance billing experience

Responsibilities

Responsible for greeting patients- stand to greet patients with a smile, identify self and use the patient’s first name when checking patients in and checking them out.
Patient registration – Performs registration processes, explains forms and obtains required signatures. Verifies insurance coverage and ensures authorization notification is received/noted from the billing office. Accurately performs data entry and documents necessary information specific to patient’s insurance plan.
Chart Prep – Review charts daily 1 day out for referrals from physicians, authorizations/benefit verification, ensure needed medical records are pulled and ready daily. Reminder phone calls to patients for follow up or missing paperwork if needed. Push paperwork to patients via Phreesia.
Billing – Serves as a liaison between the patient and the billing department as needed to address patient’s financial concerns or issues. Presents and explains financial responsibility to patients according to the verification of insurance benefits provided by the billing department. Provides available options for payment arrangements as appropriate. Assists patients and their families with completing financial documents when appropriate.
Financial – Accurately collects and enters copay/coinsurance payments for services delivered and performs daily payment reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork scanned to the billing department.
Appointment Scheduling – Responsible for accurately scheduling patient’s appointments including multiple OB appointments, in office procedures, routine and other appointments. Assists with reschedule needs due to provider out of office, urgent needs and office needs.
Understands and abides by all HIPAA regulations.
Willingness to communicate with clinical staff, billing staff and providers as needed.
Phones – Handles incoming and outgoing phone calls to support centralized scheduling as needed to ensure excellent customer service. Acts as a resource to all providers in order to provide optimal patient care.
Observant and attentive to patient needs throughout the common areas.
Assist with FMLA and disability paperwork; scan and task to clinical staff, obtain payment and call for patient pick up.
Warm transfer of all patient phone calls to different departments.
Basic document scanning to patient charts.
Daily maintenance of Phreesia triangles.
Check the front reception area and restrooms hourly.
Maintain a professional appearance; scrubs clean and wrinkle free, name tag and appropriate footwear worn at all times. Follows company policy regarding uniforms, tattoos, piercings and fragrance.
Available to arrive early/stay late on scheduled opening or closing shifts.
Correctly utilizes all company software including but not limited to Phreesia, Intergy and the SWCWC website.
Responsible for ordering supplies, prepping and organizing OB bags.
Distribute RX refill requests from front office fax machine to back office staff.
Distribute No Docs.
Performs other related work as requested/directed by management.
Attends all regular staff meetings.