Part-Time Front Office Receptionist & Medical Assistant - Hockessin, DE

QualDerm Partners•Hockessin, DE

1d•Onsite

About The Position

QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S., with over 150 locations in 17 states. Our purpose is to educate, protect, and care for skin, providing comprehensive skin care for healthier and more beautiful skin. We aim to educate communities and healthcare professionals on skin health, including skin cancer prevention, risk factors, and achieving healthy skin through annual exams and dermatologic care. We strive to offer the latest proven, proactive, and comprehensive dermatologic care, making high-quality skin care more accessible while creating a rewarding work environment. We offer aggressive compensation and benefit packages, along with an unsurpassed culture. This position is primarily focused on Front Office Receptionist responsibilities, with cross-training in Medical Assistant responsibilities to assist with patients.

Requirements

High School Diploma required
1 year customer service experience in a health care office preferred
Applicants must be currently authorized to work in the United States in a full-time basis.

Nice To Haves

Associates Degree preferred
Cross-training in Medical Assistant responsibilities

Responsibilities

Accurate and timely patient registration utilizing medical systems.
Verify appropriate patient insurance coverage using the facility medical necessity tool.
Perform duties according to established policies and procedures.
Provide exceptional customer service to physicians, patients, family members, and all other medical professionals.
Welcome patients and visitors by greeting them in person or on the telephone, answering or referring inquiries.
Note patient arrival in Practice Management System (EMR).
Identify patients by date of birth and name in the computer system and create new accounts if the patient is not in the system.
Prepare necessary patient paperwork prior to the patient’s appointment.
Call "No Show" appointments to reschedule, make appropriate notations in the Practice Management System, and send letters to patients when necessary.
Optimize patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
Comfort patients by anticipating their anxieties and answering their questions.
Assist in emergency situations by quickly responding to patients in distress using good reasoning and judgment.
Review Practice Management System (EMR) for information that needs to be updated.
Work with patients to obtain updated information and accurately enter information in Practice Management System (EMR).
Identify payer sources, verify insurance eligibility, financial status, and assign the correct payor type.
Verify if prior authorization from insurance is required; notify the Billing Department if required.
Maintain a clean and organized reception area.
Obtain revenue by recording and updating financial information, recording and collecting patient copays and/or balances at check-in/out.
Protect patients’ rights by maintaining confidentiality of personal and financial information.
Maintain operations by following policies and procedures, and report changes as needed.
Contribute to team effort by accomplishing related results, as needed.
Routinely demonstrate superior customer service skills.
Answer the telephone in a timely and polite manner.
Communicate with patients, visitors, providers, and team members in a courteous, professional, cooperative, and mature manner.
Perform other duties as assigned by the Practice Manager or Area Practice Manager.

Benefits

Competitive Pay
Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans
Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
Paid Time Off (PTO) – Accrue PTO from day one
6 paid holidays
2 floating holidays each year
Company-Paid Life Insurance – Peace of mind with basic life coverage, with the option for additional plans
Disability Protection – Short-term and long-term disability coverage
Additional Wellness Plans – Accident, critical illness, and identity theft protection plans
Employee Assistance Program (EAP) – Access confidential support for personal or work-related challenges
Exclusive Employee Discounts – Save on products and services
Referral Bonus Program