Front Office Medical Receptionist

Community Medical Group • Hialeah, FL

2h • $18 - $18 • Onsite

About The Position

Community Medical Group is seeking a compassionate, customer-focused, and detail-oriented Patient Services Agent to join our team. As a Patient Services Agent, you will serve as an important point of contact for our patients, helping ensure an exceptional experience from the first phone call through appointment scheduling and follow-up care. This role is ideal for someone who enjoys helping others, solving problems, and delivering outstanding customer service in a fast-paced healthcare environment.

Requirements

• High school diploma or equivalent required
• Experience using Microsoft Office applications
• Strong customer service and interpersonal skills
• Excellent verbal and written communication abilities
• Ability to multitask and manage competing priorities in a fast-paced environment
• Strong attention to detail and organizational skills
• Ability to exercise sound judgment and problem-solving skills
• Ability to maintain patient confidentiality and professionalism at all times
• Bilingual in English and Spanish

Nice To Haves

• Previous experience in customer service, healthcare, call center, or clinical environments preferred
• Knowledge of electronic health record (EHR) systems preferred
• Knowledge of medical terminology preferred

Responsibilities

• Handle inbound and outbound patient calls professionally and courteously
• Provide accurate information regarding clinic services, policies, procedures, and hours of operation
• Deliver compassionate and empathetic support to patients while addressing questions and concerns
• Schedule, reschedule, and confirm appointments based on provider availability
• Maintain accurate patient scheduling information within the electronic health record (EHR) system
• Verify insurance eligibility and benefits prior to appointments
• Assist patients with billing inquiries, referrals, co-pays, and insurance-related questions
• Communicate insurance requirements clearly to patients and providers
• Ensure patient records are updated accurately and timely within the EHR
• Document all patient interactions, inquiries, and follow-up actions
• Maintain compliance with HIPAA, OSHA, and organizational policies
• Escalate patient concerns or service issues to supervisors when appropriate
• Participate in ongoing training and development programs to improve service quality
• Support patient outreach initiatives, campaigns, and educational programs
• Coordinate transportation services for Medicare patients, ensuring timely scheduling and communication
• Verify transportation eligibility requirements and communicate instructions to patients
• Escalate transportation delays or service concerns promptly to leadership
• Assist with special projects and additional duties as assigned

Benefits

• 17 days of paid time off
• 11 paid holidays and one floating holiday
• Medical, dental, and vision coverage through UnitedHealthcare
• 401(k) retirement plan with company match
• Company-paid life insurance
• Opportunities for professional growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED