Front Office Receptionist-Float

Christ Health Center Inc • Birmingham, AL

1h • Hybrid

About The Position

Christ Health Center has an excellent opportunity for a Float Front Office Receptionist to join our team. This position is a hybrid role as a float Front Office Receptionist and Call Center Representative. In this role, you will provide administrative and reception support across multiple clinic locations.

The Front Office Receptionist serves as the initial interface for patients. This position is responsible for creating a welcoming environment in our patient waiting area, for ensuring patient information and demographics are entered quickly and correctly, and for providing accurate and professional telephone support for incoming calls. Responsibilities will include various administrative tasks such as collecting insurance information and patient demographics, collecting patient payment, data entry, document scanning, patient follow-up calls, answering phones and scheduling.

The Call Center Representative is part of the Call Center team that serves to ensure all phone inquiries regarding patient matters are received and followed up within a timely manner. The Call Center Representative intercepts and routes incoming calls, takes messages as necessary or directs callers to the appropriate voice mail box, and schedules patient appointments over the phone. The Representative acts as the company’s first point of contact with the public and must represent the company in a professional and courteous manner at all times.

Requirements

• Excellent verbal communication and telephone skills
• Ability to read and interpret documents
• Effective interpersonal skills including active listening
• Typing and Data Entry Experience
• Strong organizational skills and detail oriented
• Proficient in Microsoft Office (Word, Excel, Outlook)
• High School Diploma or equivalent
• 1-2 years in administrative experience
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent
• Ability to apply general rules to specific problems to produce answers that make sense
• Ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events) and to convey the information to others
• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to write simple correspondence and reports
• Ability to effectively present information in one-on-one and small group situations to patients, visitors, and other employees of the organization

Nice To Haves

• Bi-Lingual in Spanish is preferred

Responsibilities

• Answers incoming calls
• Checks and follow ups on voicemail messages
• Maintains and updates patient demographics
• Schedules patient appointments
• Assists with patient registration and patient Check-out as needed
• May also assist with other related clerical duties and other miscellaneous duties as deemed necessary
• Intercepts and routes incoming calls
• Takes messages as necessary or directs callers to the appropriate voice mail box
• Schedules patient appointments over the phone
• Acts as the company’s first point of contact with the public
• Collects insurance information and patient demographics
• Collects patient payment
• Data entry
• Document scanning
• Patient follow-up calls

Benefits

• 401K & 401K Matching
• Medical, Dental, & Vision Insurance
• $25,000 Basic Life Insurance-After 90 Day Probationary Period During The Term of Employment with CHC
• Paid Time Off
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED