Spanish)

The Ward Law Group, PL•New York, NY

7d•Onsite

About The Position

The Ward Law Group is hiring a bilingual (English/Spanish) Front Office Receptionist / Client Support Representative for our New York office. In this role, you will be the first person clients meet when they come to our office after a car accident, slip and fall, or trip and fall incident. We are looking for someone who is warm, polished, organized, and genuinely people-focused —someone who can greet clients with empathy, help them feel safe and reassured, and connect them quickly with the right attorney or case manager. If you thrive in a high-touch, in-person customer service role and know how to stay calm and professional in a busy office, we want to hear from you.

Requirements

2+ years of experience in a receptionist, front desk, intake, client services, or other high customer-contact role
Fluent in English and Spanish, including confident in-person and phone communication
Experience handling a busy front desk, multi-line phones, or steady walk-in traffic
Experience scheduling appointments, routing visitors/calls, and documenting information accurately
Strong customer service mindset with a calm, empathetic, and professional presence
Strong organization, follow-through, and attention to detail
Proficiency with Microsoft Office, Google Workspace, or similar office systems
Able to work full-time on-site in New York, Monday–Friday, 8:30 AM–5:30 PM

Nice To Haves

Experience in a law firm, personal injury firm, medical office, insurance office, or other high-touch service environment
Experience supporting clients in stressful or emotional situations
Experience with case management, CRM, or intake software
Experience handling 30+ calls per day or comparable high-volume client interaction

Responsibilities

Greet clients and visitors in English and Spanish with professionalism, warmth, and empathy
Create a welcoming, organized front-desk experience for injured clients and guests
Help clients feel comfortable and supported when they arrive for appointments
Notify and direct clients to the appropriate attorney or case manager
Answer and route incoming calls, take accurate messages, and follow front-office communication protocols
Schedule, confirm, and update appointments
Maintain a clean, professional reception area and support daily office flow
Enter notes, messages, and client information accurately into office systems
Support light administrative tasks such as scanning, filing, document intake, and mail handling