Front Office Procedure Coordinator

The Spine & Pain Center•Tulsa, OK

5d•$20 - $0•Onsite

About The Position

The Spine and Pain Center is looking for a Patient Check-Out & Procedure Coordinator to own the patient's next steps, from the moment they leave their visit to the day of their procedure. This role involves checking patients out, collecting payments, and booking follow-ups with a friendly, professional touch. The coordinator will also manage the full scheduling process for procedures, including obtaining prior authorizations, coordinating with surgery center and hospital partners, and ensuring patients are well-informed about what to expect. This position is ideal for someone who enjoys working with patients and thrives on organizing schedules.

Requirements

2+ years of medical office experience, including front desk/check-out and prior authorizations or procedure scheduling.
Experience with payer portals such as Availity, NaviNet, UHC, Cigna, Aetna, and Medicare/Medicaid.
Working knowledge of CPT and ICD-10 coding.
Excellent customer service, organization, and attention to detail.
High school diploma or equivalent required.

Nice To Haves

Pain management, orthopedics, or neurosurgery experience a strong plus.
ModMed experience preferred; other EHR experience considered.

Responsibilities

Check out patients, collect co-pays and balances, and schedule follow-up and post-procedure appointments.
Submit and track prior authorizations with commercial and government payers, and support appeals on denials.
Schedule interventional pain and surgical procedures across clinic, ASC, and hospital settings.
Confirm cases with surgery center staff and ensure orders, clearances, and paperwork are in place.
Walk patients through pre-procedure instructions, costs, and what to expect.
Keep scheduling, payment, and authorization records accurate in the EHR (ModMed).