Front Office Patient Services Representative
About The Position
Our ideal Front Office Patient Service Representative is friendly, confident, organized, and genuinely enjoys helping people. You’ll be one of the first faces our patients see, so we’re looking for someone who can create a welcoming experience while keeping up with the pace of a busy, private orthopedic practice. You’re someone who can juggle a lot; patient-facing encounters, schedules, insurance details, patient questions, and changing priorities without losing your smile. You communicate well, work collaboratively, take initiative, and understand that even the smallest interaction can make a difference in a patient’s experience. If you’re dependable, detail-oriented, service-minded, and enjoy being part of a hardworking team that puts patients first, we’d love to meet you.
Requirements
- Must be a resident of Flagstaff
- Must work on-site 40 hrs per week
- Exceptional customer service skills
- Must believe in a patient-centered approach
- Outstanding teamwork attitude
- Excellent interpersonal and communication skills
- Work at an efficient and fast pace
- Must be self-motivated
Nice To Haves
- Medical office and billing/insurance verification experience preferable
Responsibilities
- Welcome and greet patients with excellent customer service.
- Check patients in and out of their appointments.
- Register patients into the computer EMR system.
- Collect co-pays and other payments.
- Verify insurance, demographic, and referral information.
- Maintain and update current information on physician’s schedules ensuring that patients are scheduled properly, and appointments are confirmed.
- Review and monitor clinic/provider schedules often to verify accuracy.
- Schedule patient appointments for a very busy 23-provider practice.
- Assist with and/or relay patient requests/questions to MA or other clinical staff.
- Perform various admin duties such as processing medical records, sorting faxes, referrals, scheduling depositions, and managing messages from patients.
- Other projects/duties as directed
- Serve as an advocate for FBJ's service promise to provide an exceptional patient experience.
Benefits
- Medical Insurance
- Health Savings Account (H.S.A.)
- Dental Insurance
- Vision Insurance
- Telehealth medical care
- Life Insurance
- Free group term life insurance
- Short-Term Disability
- 401k & 401k ROTH Retirement plan
- Eight paid days off for holidays
- Paid Time Off (PTO)
- $500 credit to be used at FBJ Clinic if you or your family needs care with us
- $25 / mo. gym membership credit
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
