Front Office Patient Coordinator

Beltone New England•Manchester, CT

156d•Onsite

About The Position

At Beltone, we combine advanced technology with compassionate care to provide a superior hearing health experience. Our team’s extensive knowledge and dedication ensure that our patients receive the best possible solutions for their hearing needs in order to rediscover the joys of clear and vibrant hearing. We are seeking an experienced Front Office Patient Coordinator in Manchester, CT, who will serve as the primary liaison between our patients and the Hearing Care Consultants. This is a full-time position, Monday through Friday, from 8:30 AM to 4:30 PM.

Requirements

Dependable, self-motivated, and able to thrive in an independent work setting.
Excellent verbal and written communication skills.
Experienced with MS Word and MS Outlook.
Ability to multitask and remain organized with multiple competing priorities.

Nice To Haves

Familiarity with scheduling software for a service provider is preferred.
Familiarity with insurance and/or medical billing processes is preferred.

Responsibilities

Greeting patients at our clinic upon arrival for their appointments.
Answering calls to the clinic.
Scheduling new and follow-up appointments.
Processing insurance verifications on behalf of patients.
Completing administrative and financial reports.
Creating invoices.
Ordering equipment and supplies on behalf of the clinic.
Ensuring that the waiting area at the clinic remains clean and welcoming for patients and their families.
Supporting the clinic in achieving its revenue target by ensuring new patients are efficiently scheduled for hearing consultations.
Following up proactively with existing patients regarding continued care and/or updated equipment.
Maintaining patient files and database, ensuring that patient records are accurate, up to date, and that all notes are recorded according to HIPAA regulations.