Front Office Overnight Manager - Hilton Motif Seattle

Hilton•Seattle, WA

1d•$80,200 - $83,200•Onsite

About The Position

The Hilton Motif Seattle is seeking a Front Office Overnight Manager to join their team. This stylish boutique hotel is located in downtown Seattle, near Pike Place Market. The hotel features an award-winning restaurant with city views, approximately 28,000 square feet of meeting space, and 319 newly redesigned rooms. Hilton Motif is known for its award-winning culture, friendly workplace, competitive health benefits, career growth opportunities, Go Hilton travel discount program, and complimentary meals during shifts.

Requirements

Two (2) years of hospitality management experience
Two (2) years of front desk experience

Nice To Haves

Night Audit experience highly preferred
OnQ and Hilton experience are highly preferred

Responsibilities

Act as Manager on Duty by directing and overseeing all hotel operations during the night shift to ensure guest satisfaction and safety
Monitor and develop team member performance to include, but not limited to, providing supervision, conducting counseling and evaluations and delivering recognition and reward
Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
Ensure compliance with Company standards
Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
Complete night audit procedures, as needed
Tour hotel interior and exterior to ensure the property and facilities are functional, presentable to established standards and safe for guests and team members
Oversee preparation of daily summary reports

Benefits

Medical Insurance Coverage – for you and your family
Vision, dental, life and disability insurance
Mental Health Resources
Best-in-Class Paid Time Off (PTO) – you will accrue up to 18 days/144 hours in the first year
Supportive parental leave program that runs concurrently with Washington State’s Paid Family and Medical Leave program. Our team members receive benefits up to Washington State’s maximum threshold per week. Hilton will then “top this up” to the weekly ABBR (Annual Benefit Base Rate).
Go Hilton travel discount program: 110 nights of discounted travel per calendar year
Matching 401(k)
Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Access to your pay when you need it through DailyPay
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Front Office Upselling Incentive Program – Commission based program paid out monthly and is based on upsell generated revenue. Revenue is calculated at time of guest check-out. Upsell revenue includes room type upgrades, early check-in fee, and late check out fees. Eligible for up to 15% commission pay out.
Complimentary meals while on shift
Commuter Benefit - Unlimited city and county public transit for only $20/mo.